Kane and Family Movers

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?

  $140 is the hourly rate for 2 men and a truck. (Larger crew sizes are available.) We do have a 3-hour minimum for service. As licensed household goods movers by the PA Public Utilities Commission, travel and fuel charges must be assessed based on the exact service addresses in order to be in compliance with state regulations.

• What is your typical process for working with a new customer?

  A general quote can be given with as little as only the exact service addresses. A more detailed estimate request form is available on our website. To give a more accurate estimate of total project cost, a complete inventory must be collected, as well as the details of properties involved with a move. We are willing and able to work with your preferred communication method. Ideally, a phone call is great to begin collecting information and start building a relationship with the company who will be moving your belongings. We offer complimentary in-home estimates for packing services and moves for properties 3 bedroom or larger. We also offer virtual estimates and are reachable by text message and email as additional contact options.

• What education and/or training do you have that relates to your work?

  Kane & Family Movers has been in operation since 2016, having nearly eight years of on-the-job experience. Emily, office manager/co-owner, possesses a Associate's Degree in Business Administration. She handles all customer interactions personally from initial contact to final billing. Todd, operations specialist/co-owner, has experience with a previous moving company and a background in construction. He is present on jobs either as a crew leader or supervisor multiple days per week. All crew members are trained by him personally in procedure, technique, and safety prior to being dispatched to the field.