FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer honest, upfront pricing based on the size of the area, the condition of the carpet, and the services you need. There are no hidden fees, and we’ll provide a clear estimate before any work begins. Our goal is to deliver high-quality results at a fair, competitive price with excellent customer service. Please note that our service minimum is typically between $150–$200, depending on the service area and the type of cleaning needed. We’re committed to providing fair, transparent pricing and exceptional results on every job.
- What is your typical process for working with a new customer?
Our process is simple, professional, and focused on providing a great customer experience from the first conversation to the final result. 1. Contact & Consultation – We start by learning about your cleaning needs, the type of surfaces being cleaned, any stains or concerns, and your expectations for the service. 2. Clear Estimate & Scheduling – We provide honest pricing information, explain any service minimums, discuss available specials or discounts, and schedule a convenient appointment time. 3. Professional Cleaning Service – Our experienced family team arrives on time, treats your home or business with care, and completes the work using professional equipment and proven cleaning methods. 4. Quality Check & Customer Satisfaction – Before we leave, we review the results with you and make sure you’re satisfied with the service provided.
- How did you get started doing this type of work?
We are a family-owned and operated company founded by Joseph Creamer 39 years ago. Since the beginning, our mission has been to provide honest, dependable service while treating every customer like family. Everyone who works with us is directly part of our family team and shares the same commitment to helping and serving our customers. Our team takes pride in their work, enjoys building relationships with our clients, and is motivated to deliver a positive experience from start to finish. With decades of experience, we bring knowledge, care, and dedication to every job we complete.