FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
### Our Pricing **Flat Rate Pricing Based on Home Size:** - **Standard Cleaning**: Priced based on the number of bedrooms and bathrooms. - **Deep Cleaning**: Priced based on the number of bedrooms and bathrooms. - **Move-Out Cleaning**: Priced based on the number of bedrooms and bathrooms. **Additional Services:** - **Fridge Cleaning**: $35 - **Oven Cleaning**: $35 - **Blind Dusting**: $5 per blind - **Laundry**: $20 **No Hidden Fees:** - **No Travel Fees** - **No Estimate Fees** We believe in transparent and straightforward pricing, ensuring you know exactly what you’re paying for without any surprises.
- What is your typical process for working with a new customer?
The typical process for working with a new customer involves several steps to ensure clear communication, understanding of needs, and satisfaction. Here’s a general outline: ### 1. Initial Contact - **Inquiry**: The customer reaches out via phone, email, or an online form. - **Response**: Promptly respond to the inquiry to set up a consultation. ### 2. Consultation - **Discuss Needs**: Have a detailed discussion with the customer about their cleaning needs, preferences, and any specific requirements (e.g., frequency, type of cleaning). - **Walkthrough**: If possible, schedule an in-person or virtual walkthrough of the home to assess the scope of work and understand the layout. ### 3. Quotation and Agreement - **Estimate**: Provide a detailed estimate based on the consultation and walkthrough. This will include pricing, services included, and any potential additional costs. - **Agreement**: If the customer agrees to the terms, sign a formal agreement outlining the services, schedule, pricing, and any other relevant terms. ### 4. Scheduling - **Set Schedule**: Agree on a start date and cleaning schedule (one-time, weekly, bi-weekly, monthly). - **Confirmation**: Confirm the schedule and provide any necessary instructions or preparations for the customer. ### 5. First Cleaning - **Introduction**: Introduce the cleaning team to the customer (if applicable) and review the plan for the first cleaning session. - **Execution**: Perform the cleaning according to the agreed-upon plan, paying close attention to any specific customer requests. ### 6. Follow-Up - **Inspection**: Conduct a final walkthrough with the customer (if possible) to ensure satisfaction and address any concerns. - **Feedback**: Ask for feedback on the first cleaning and make note of any adjustments needed for future sessions. ### 7. Ongoing Service - **Regular Communication**: Maintain regular communication with the customer to ensure ongoing satisfaction and address any changes in needs or schedule. ### 8. Billing and Payment - **Invoicing**: Provide clear and timely invoices based on the agreed-upon payment schedule. - **Payment**: Ensure convenient payment methods and address any billing questions promptly. By following this structured process, we can build a strong, trusting relationship with new customers, ensuring their needs are met and they are satisfied with your services.
- What education and/or training do you have that relates to your work?
High School Diploma **On-the-Job Training** Most residential cleaners receive on-the-job training from their employers. This training covers cleaning techniques, use of cleaning products and equipment, and safety procedures. .