Q. What is your typical process for working with a new customer?
A. I normally go out to the customer's site or home to view the floors that need to be sanded and refinished or installed. By meeting the customer, I am more able to access what the customer's requirements are and provide the customer with a more accurate estimate.
Q. What education and/or training do you have that relates to your work?
A. I am a member of the National Flooring Association and have been working with hardwood floors since 1995. I started as an apprentice working for another company then branched out on my own to start Future Floor Surfacing, specializing in hardwood flooring.
Q. Do you have a standard pricing system for your service? If so, please share the details here.
A. Due to flooring being different in every home or business, it is impossible to have a standard rate for pricing; however, once I access the floors to be serviced, I put together a comprehensive list of tasks that need to be completed for optimal flooring and customer satisfaction.
Q. How did you get started doing this type of work?
A. My older brother was in the flooring business and I used to watch him work which made me want to also work with hardwood floors. I also build custom-made wood furniture on the side, made from lumber I've milled here in Rhode Island.
Q. What types of customers have you worked with?
A. I have worked with homeowners and business owners; in homes, in apartment buildings, in condominiums and also in some of the mansions in Newport RI.
Q. What advice would you give a customer looking to hire a provider in your area of work?
A. Definitely look for a qualified hardwood flooring contractor licensed to work in Rhode Island. Ask for references or visit their web site, which should provide customer references and all the information you need. Also, ask to see pictures of recent projects, before and after work, as well as projects that would be similar to what you need done. Make sure all work is guaranteed to customer satisfaction.