FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Due to fluctuating wood prices; quotes for installation of hardwood flooring may vary and keep in mind, every home, office or business is different. Therefore, it becomes difficult to have one standard rate for install work. For refinishing existing floors, I do have a standard price per square foot, which is also dependent upon the condition of the floors. Our estimates include a comprehensive list of items to be completed for optimal flooring and customer satisfaction.
- What is your typical process for working with a new customer?
I normally go out to the customer's site or home to view the floors which need work. Meeting the customer and seeing their home in person allows me to easily access their requirements and provide the customer with an accurate estimate.
- What education and/or training do you have that relates to your work?
I am a member of the National Flooring Association and have been working with hardwood floors since 1995. I started as an apprentice working for another company then branched out on my own to start Future Floor Surfacing, specializing in hardwood flooring. I have many years experience installing, refinishing, staining, color-matching and repairing hardwood floors.