What should the customer know about your pricing (e.g., discounts, fees)?
Due to fluctuating wood prices; quotes for installation of hardwood flooring may vary and keep in mind, every home, office or business is different. Therefore, it becomes difficult to have one standard rate for install work. For refinishing existing floors, I do have a standard price per square foot, which is also dependent upon the condition of the floors. Our estimates include a comprehensive list of items to be completed for optimal flooring and customer satisfaction.
What is your typical process for working with a new customer?
I normally go out to the customer's site or home to view the floors which need work. Meeting the customer and seeing their home in person allows me to easily access their requirements and provide the customer with an accurate estimate.
What education and/or training do you have that relates to your work?
I am a member of the National Flooring Association and have been working with hardwood floors since 1995. I started as an apprentice working for another company then branched out on my own to start Future Floor Surfacing, specializing in hardwood flooring. I have many years experience installing, refinishing, staining, color-matching and repairing hardwood floors.
How did you get started doing this type of work?
My older brother was in the flooring business. As a child, I used to watch him work and so admired his work ethic. I was inspired to also work with wood which lead to my starting my own company. I also build custom-made wood furniture from lumber I have milled locally here in Rhode Island.
What types of customers have you worked with?
I have worked with all types of customers from homeowners and business owners to contractors and developers. I especially enjoy working with homeowners who have recently purchased a home and are excited about the prospect of refinishing or installing new hardwoods to enhance their home.
Describe a recent project you are fond of. How long did it take?
I recently installed hardwood flooring in a home in Cranston, RI. This was not a new home, but an older home purchased and upgraded. The customer wanted hardwood flooring throughout the home; this included entrance ways and stairs. It was a big project but I truly enjoyed enhancing their home with beautiful hardwood floors!
What advice would you give a customer looking to hire a provider in your area of work?
Look for a qualified hardwood flooring contractor licensed to work in Rhode Island. Ask for references or visit their web site, which should provide customer testimonials and additional information about the company. Ask to see pictures of recent projects, before and after work, as well as projects that would be similar to what you need done. Make sure all work is guaranteed to customer satisfaction.
What questions should customers think through before talking to professionals about their project?
Keep in mind the budget you have for any upgrades or special requests. Let the contractor know what is within your budget to avoid any surprises later. Let the contractor know exactly what your expectations are in regards to wood, finish and any detail work. A good relationship between contractor and customer is vital.