What is your typical process for working with a new customer?
I normally go out to the customer's site or home to view the floors that need to be refinished or installed. Meeting the customer allows me to easily access the customer's requirements and provide the customer with an accurate estimate.
What education and/or training do you have that relates to your work?
I am a member of the National Flooring Association and have been working with hardwood floors since 1995. I started as an apprentice working for another company then branched out on my own to start Future Floor Surfacing, specializing in hardwood flooring.
Do you have a standard pricing system for your service? If so, please share the details here.
Due to fluctuating wood prices; quotes for installation of hardwood flooring may vary and keep in mind, every home, office or business is different. Therefore, it becomes difficult to have one standard rate for install work. For refinishing existing floors, I do have a standard price per square foot, which is also dependent upon the condition of the floors. Our estimates include a comprehensive list of items to be completed for optimal flooring and customer satisfaction.
How did you get started doing this type of work?
My older brother was in the flooring business and, as a kid, I used to watch him work and admired his work ethic, which made me want to also work with hardwood floors. I enjoy working with wood and recently started to build custom-made wood furniture from lumber I milled locally here in Rhode Island.
What types of customers have you worked with?
I have worked with all kinds of customers from homeowners and business owners to contractors and developers. I do enjoy working with homeowners who have recently purchased a home and are excited about the prospect of refinishing or installing new hardwoods to enhance their home.
Describe a recent project you are fond of. How long did it take?
I recently installed hardwood flooring in a home in Cranston, RI. This was not a new home, but an older home purchased and upgraded. The customer wanted hardwood flooring throughout the home; this included entrance ways and stairs. It was a big project but I truly enjoyed enhancing their home with beautiful hardwood floors!
What advice would you give a customer looking to hire a provider in your area of work?
Definitely look for a qualified hardwood flooring contractor licensed to work in Rhode Island. Ask for references or visit their web site, which should provide customer references and all the information you need. Also, ask to see pictures of recent projects, before and after work, as well as projects that would be similar to what you need done. Make sure all work is guaranteed to customer satisfaction.