Hired 29 times
10 years in business
(Eastern Time Zone)
8:00 a.m. to 7:00 p.m.
Despite their rating and the comments I decided to give them a chance. I found the same problems previous customers had, but they were very willing to fix the issues by giving a free cleaning. (Thereforethe 3 stars) After the second cleaning I encountered the same sloppy cleaning, not moving anything when dusting and not lifting small area rugs to sweep. This time they offered to come back in the evening to re-clean, I declined that offer, sent photos of the problems and ask them to pay attention to these issues when they come out the following week. I wanted weekly cleanings. I never saw them again, no phone call and not responding to my text message??? Very unprofessional in my opinion.Aug 2, 2016VerifiedAngel Maid's reply
Thanks we appreciate your feedback. We handled the situation in a professional manner (free cleaning also an attempt to reclean any missed areas which you declined) We are work very hard to retrain all employees who may have had any negative reviews also remove any that cannot be retrained successfully. Thanks for your feedback and the opportunity to clean your home!
Terrible! Never got to speak to an actual person; Never got past that. Very impersonal and unprofessional!Jun 30, 2016VerifiedAngel Maid's reply
Thank you for your review of our service. However we do feel if your appointment was not cancelled you would have been pleased with our work. Our company is set up for easy hassle free booking for the client who knows exactly the type of service they want. Most clients enjoy our system where they book and pay their invoice and a team member shows up to their office as well as home. We have many references of clients who have used out hassle free sysyem for years.please feel free to reschedule your appointment to actually use our service and then enjoy the detailed service we provide. 50% off on us.
They never bothered to even call after I selected hired.Feb 20, 2015VerifiedAngel Maid's reply
We did not have a phone number provided. Please give us a call we will extend to you a $20 discount 803.607.8098
Great crew,great work done..Will always call for cleaning n recommend your company to anybody..Aug 31, 2014Verified
These girls were amazing. Immediately I was able to schedule someone last minute. They came in company car which Ive never seen in Sumter. I left and went to work. They left me a checklist that included everything i wanted to get cleaned also a few things i had forgotten to tell them. This was a test run as I hadnt been able to find a decent maid service since my live in nanny moved back in March. I had tried several local companies since. But Ángel Maid sent a Team of girls who left my house spotless. I will use them again for sure. Even my husband who is a picky ex vet had no compliants. I highly recommend them to any who need cleaning servicesAug 14, 2015Verified
Photos and Videos
- How did you get started doing this type of work?We love getting organized,disinfected, and detailed cleaned.
- What types of customers have you worked with?Weekly, Biweekly, Monthly Maid Service
- Describe a recent project you are fond of. How long did it take?Well An Elderly man lives in Holly Hill. his family lives us North in NewYork. The family came down to visit the man in Holly Hill over the fourth of July. Before the family could spend the night they needed the home thoroughly disinfected as it wrecked of urine. After we spent hours cleaning, disinfecting, and also adding smell goods throughout the man's family members came to tears. They cried tears of joy, relief, happiness, embarrassment all at once. They truely had no idea the elderly man had been living under these circumstances. The previous year when they had visited they hired an HHA for the elder. But to their surprise the girl had been just collecting money and not doing much more. Great Deeds like these make Angel Maid Cleaning Company worth the Job!