I have more than 20 years of experience successfully supporting and managing brands including marketing content, scripts, sales pitches, web site copy, blogs, social media, short and long form paid TV, email campaigns, mobile, etc. I also have extensive customer service, call center and help desk experience.
This combination of call center administration, staff supervision, team building and training and operational management and marketing experience uniquely qualifies me to successfully leverage my expertise for maximum return on investment while providing an exceptional customer experience.
• CALL CENTER: A call center expert with 20+ years of experience managing and monetizing customer expectations while maintaining the integrity of the brand messaging, budget and overall goals.
• OPERATIONS: Thorough knowledge and experience managing all aspects of high level and day-to-day call center, office and retail operations, including staff, property maintenance, legal and fulfillment/backend operations.
• MARKETING: Resourceful marketing professional with 20+ years of experience successfully leveraging customer expectations and analytics to build brand loyalty through multiple channels including customer service (upsell, downsell, cross-sell, save-the-sale), ecommerce, social media and print.