Brian listened to my copperhead snake and mouse problem, thoroughly inspected my crawl space, and made a measured and reasonable recommendation. Where Terminex told me I need to replace all 10 of my vents, and wanted to charge me a small fortune to do so, after Brian's inspection, I learned I really only needed to replace one of them, which Brian took care of for me. He actually went to Home Depot, purchased the vent, came back to my house and installed it! Also, he bought some steel wool to plug up some holes near where the AC unit is and also where some cable wiring comes into the house where he thought mice might be able to get in. I'm very impressed with, and appreciative of, the quality of service I received today.