FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We're VERY different from any of the other Tech Support shops out there. We prefer to work under one of our Memberships instead of in a break/fix model. We don't want to benefit from you being sad or your stuff not working. We want to make you happy and keep you happy. We want all calls to be happy ones!
- What is your typical process for working with a new customer?
We have an onboarding process that all Nerds follow. First, a new Member must signup using the Website or a Nerd can help via phone. Next, we schedule an Initial Discovery Visit. This allows us to visit your home or office and really get to know you, your family, your team, etc. We collect lots of data in the IDV. We use this data to build your profile in our system. We then get to work for you. We don't like the FIRE, READY, AIM approach of traditional technical support people. All of our Nerds are very methodical about how they work with all Members.
- What education and/or training do you have that relates to your work?
All of our Nerds are High School or College students. They are usually in a technical discipline or path. They are power users of technology. We do require they maintain a 3.5 GPA in their discipline. They really are Nerds from your Neighborhood. They are the kids down the street or next door. They are NOT technical support career people. They are empathetic, kind, caring, power users who love helping people.