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Neighborhood Nerds
Neighborhood Nerds

Neighborhood Nerds

Offers remote services
Offers remote services
$75
estimated cost


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Zip code
Computer issue

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Introduction: We have a team of Nerds dedicated to making your life better by helping you get the most out of your technology.
Overview

Serves Knoxville, TN

Background checked

12 employees

10 years in business

Payment methods

Check, Credit card, Square cash app, Stripe

Social media

Facebook, Instagram, Twitter

Specialties
Computer issue

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Computer type

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Reviews

Customers rated this pro highly for responsiveness, work quality, and professionalism.

5.0

2 reviews

5
100%
4
0%
3
0%
2
0%
1
0%

Judith J.

I am so relieved that I can turn to folks who know what they're doing to resolve my computer issues. Michael was very kind, confident and professional, and quickly fixed my problem. And, almost as important, he didn't make me feel like a dummy!😂
Nov 17, 2020
Ken W.

Able to quickly get me in to review and repair my PC. Very professional and knowledgeable
Nov 17, 2020
Credentials
Background Check

Leonard Knight

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    We're VERY different from any of the other Tech Support shops out there. We prefer to work under one of our Memberships instead of in a break/fix model. We don't want to benefit from you being sad or your stuff not working. We want to make you happy and keep you happy. We want all calls to be happy ones!

  • What is your typical process for working with a new customer?

    We have an onboarding process that all Nerds follow. First, a new Member must signup using the Website or a Nerd can help via phone. Next, we schedule an Initial Discovery Visit. This allows us to visit your home or office and really get to know you, your family, your team, etc. We collect lots of data in the IDV. We use this data to build your profile in our system. We then get to work for you. We don't like the FIRE, READY, AIM approach of traditional technical support people. All of our Nerds are very methodical about how they work with all Members.

  • What education and/or training do you have that relates to your work?

    All of our Nerds are High School or College students. They are usually in a technical discipline or path. They are power users of technology. We do require they maintain a 3.5 GPA in their discipline. They really are Nerds from your Neighborhood. They are the kids down the street or next door. They are NOT technical support career people. They are empathetic, kind, caring, power users who love helping people.

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