I don't know how this could have been any better. It is rare to have a prompt response, thorough, excellent work and good value but that is what we got with Jay's Piano Tuning Service. Definitely will call again for our annual tuning.
Jerry arrived on time and was friendly and professional. The whole process took just over an hour and a half on a very old very out of tune piano (the last tuning marked in the piano was in the 50's). The piano is now in much better shape and I will be having Jerry back again when it next needs to be tuned!
We invited Jon to tune our piano and he did an excellent job. Even more however is that Jon is a pianist and we asked him to play for a Christmas party we were hosting. He was polite and professional. We are going to use him again in a couple days and I would certainly recommend him to anyone looking for a true professional.