LETTER OF RECOMMENDATION
for: Tim Wolf of Wolf Home Improvements
by: John. Carlisle (homeowner)
Mount Juliet, TN
Date of remodel: October 25, 2016
To whom it may concern:
It is my pleasure to write this unsolicited letter of recommendation on behalf of Tim Wolf. Tim
was the general contractor for a remodeling project on the exterior of my house in the fall of
2016. I had no prior relationship with Tim, who was recommended by an architect friend of
mine. The scope of the remodeling involved window replacement (22 windows and 3 patio
doors), siding replacement (approximately 4000 sq. ft.), replacement of 2 decks along with
installation of stainless steel cable railing, and roof replacement (approximately 2400 sq. ft.) for a
three level house built in 1978. The project took 8 weeks and involved 4 work crews (carpenters,
siding, painters, roofing) plus electrician and structural engineer, at a budget of just over
While major remodeling is inherently stressful for almost any homeowner, Tim's services as a
general contractor were invaluable, and I am extremely pleased with the final result. Specifically,
I would give Tim top marks in the following areas:
1. Quality of work performed. The quality of work done was consistently top notch. Tim
used subcontractors who were knowledgeable, skilled, and competent in their respective
trades. They were conscientious about following project specifications, and their work
product rarely needed improvement or revision.
2. Quality of work crews. Other than one relatively minor exception which Tim promptly
addressed once I brought it to his attention, the workmen whom Tim utilized were
professional, reliable, courteous, and respectful of the homeowner’s property and privacy.
They had an old school work ethic (often 10-hour days, some Saturdays), good work habits,
strong safety orientation, and emphasized getting the job done right rather than doing it fast.
Their pride in their work was evident. They tidied up at the end of each workday. I also
found them to be trustworthy, and my wife and I felt comfortable with allowing them access
inside our home.
3. Project management and coordination. Tim's prior experience working in construction
really paid off. He was knowledgeable about all aspects of our project, and was able to plan,
coordinate and manage the activities of different work crews effectively. He remained
closely involved in overseeing the project from start to finish. His excellent attention to
detail, strong organizational skills and commitment to follow-through are assets which
enabled him to juggle the extensive details involved in our project without missing a beat.
Tim's familiarity with building codes and dealing with city hall also facilitated a smooth and
hassle-free process when it came to building permits and inspection.
4. Integrity and professionalism. Throughout the project, I was impressed with Tim's
commitment to generating a top quality product, rather than maximizing his profit margin.
When situations arose where extra work needed to be done (because of hidden problems that
were not apparent until work on the house had commenced), Tim either (if it was relatively
minor) took care of it without charging me extra, or (if it was more extensive) involved me in
an informed decision making process that culminated in a change order which was fair. In
another situation in which I was not satisfied with the aesthetics of nail holes on the siding
battens even though the latter had been installed according to the manufacturer’s instructions,
Tim agreed with me and arranged to have the nail holes filled and battens painted - a job
which involved many additional hours - without passing the expense on to me.
5. Effective communication. Tim kept me closely informed of work crew schedules, delivery
dates, and projected completion dates of different phases of our project. His communication
(whether by cell phone or email) was always clear, informative, and helpful. He was either
available on his cell phone, or returned my phone call within 2-3 hours. We never had a
single miscommunication throughout the 2-month project. His communication with the work
crews was just as effective.
6. Flexibility and effectiveness in dealing with unexpected developments. When unforeseen
problems surfaced (e.g., water damage behind a wall, structural problems with the existing
cantilevered joists for an upper deck), Tim worked diligently with me to identify a solution
that was acceptable to me. He utilized resources effectively (e.g., enlisting the services of a
structural engineer in a limited fashion) and creatively (e.g., identifying a special type of edge
vent for my roof that had minimal overhang), and directed the work crew to make changes
necessary for implementing the solution.
7. Responsiveness to homeowner’s needs and concerns. Tim's commitment to homeowner
satisfaction was evident in his actions. On the few occasions when I brought a request or
concern to his attention (e.g., when I wanted the roofing done before all of the exterior
painting was completed), he listened attentively, and always took appropriate action that
demonstrated responsiveness to my needs or concerns. When the painting crew fell behind
of schedule, Tim showed up on a Saturday and helped with the exterior painting. His service
orientation is truly described by the motto: “The homeowner’s needs come first.”
8. Truth in advertising. In his proposal, Tim gave a clear breakdown of costs for each facet of
the project. His contract was just as detailed in describing the work to be done and the
itemized costs. Same with the change orders. When the project was completed, all the work
was done as described and agreed upon, and there were no hidden costs, extra expenses or
unpleasant surprises. As a homeowner and customer, I felt Tim delivered exactly what he
had promised, at the agreed upon price.
9. Value. I had solicited three bids for my remodeling project. Although Tim's bid was not
the lowest, I am absolutely convinced that he delivered the best value (in terms of the work
done) for the price.
10. Sensitivity to work site appearance and neighbor relations. Our project required a huge
dumpster and a portable toilet (for the work crew), and there was very limited parking. Tim's
placement of the dumpster, portable toilet, and construction materials was based not solely on
function and convenience, but showed a consideration for the aesthetics of the work site. The
work crew parked their vehicles in ways that were minimally disruptive to the neighborhood
traffic, and their conduct never caused any discomfort to our neighbors. In the two months
during this project, there was not one single neighbor complaint! Instead, three different
neighbors passed on compliments about the work crews (e.g., “those guys really work hard”).
In closing, I am very pleased with the final product which Tim was instrumental in delivering,
and I am extremely impressed with his work as a general contractor. In a world where shoddy
workmanship and poor service are unfortunately all too common, Tim is indeed a rare find. I
have been a homeowner for over 30 years, and I took this unprecedented step of writing an
unsolicited letter of recommendation for Tim because I believe that exceptional work should be
recognized. I would not hesitate to hire Tim again, or to recommend him to my friends and
neighbors. I recommend Tim Wolf to you most enthusiastically, and without any reservations.
If you have any questions about my experience with Tim, please feel free to call me at 615-717-5371
A very satisfied homeowner