FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Transparency and Value-Based Pricing is our priority. Our pricing is calculated primarily based on the square footage of your home and the specific service requested (e.g., standard recurring clean, move-out, or deep clean). We offer 20% OFF the first cleaning service for new recurring clients or deep cleans booked before December 25th. Our initial quotes are always free, and we offer easy text message quoting for your convenience! We are confident our attention to detail and professional standards provide the best value in the area.
- What is your typical process for working with a new customer?
Our process is designed to be easy and stress-free from your first message to the final walk-through: 1. Quick Quote: You contact us via the app, text, or call with your home size and service needs. We provide a fast, free, no-obligation estimate within the hour. 2. Confirmation & Preparation: Once the quote is accepted, we confirm the details, date, and time. We handle all logistics and arrive fully equipped with professional supplies. 3. The Clean: We perform the service using our detailed, systematic checklist, ensuring every area meets the Elegance Clean LLC standard for excellence. 4. Final Review: We ensure your complete satisfaction by conducting a final walk-through (or sending photos for unoccupied cleans) and requesting your feedback. We only consider the job complete when you are happy!
- What education and/or training do you have that relates to your work?
Beyond professional on-the-job training in advanced cleaning techniques, Elegance Clean LLC is a fully Licensed and Insured LLC. This means we are formally trained in professional standards, safety protocols, and proper product use. We view this legal licensing and insurance as non-negotiable proof of our commitment to professionalism and your peace of mind.