FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer transparent, upfront pricing with no hidden fees. Rates are based on the size of your home and the type of service requested (standard, deep clean, move-in/out, etc.). We provide discounts for recurring services (weekly, biweekly, or monthly), and every clean is backed by our 48-hour free clean guarantee—if something was missed, we’ll come back and make it right at no extra charge. There are no contracts—just flexible, reliable service on your terms.
- What is your typical process for working with a new customer?
We start by learning more about your home and cleaning needs—either through our website, text, or a quick phone call. From there, we provide an instant quote and help you schedule your preferred time. Once booked, we assign one of our trusted, professional cleaners to your home. After the first clean, we follow up to ensure everything met your expectations and to set up future visits if desired.
- What education and/or training do you have that relates to your work?
Our team members receive hands-on training in professional residential cleaning techniques, including proper product use, surface care, and sanitation standards. We also focus on time management, attention to detail, and customer service to ensure every clean exceeds expectations. Additionally, we stay updated with best practices to ensure homes are cleaned efficiently and safely.