Starlight Cleaning
Top Pro
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About
Current Top Pro
Hired 5 times
Background checked
2 employees
Sun12:00 pm - 10:00 pmMon12:00 pm - 10:00 pm
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Standard cleaning
Deep cleaning
Move out cleaning
Interior window cleaning
Fridge cleaning
Oven cleaning
Baseboard cleaning
Houses with pets
Customers rated this pro highly for professionalism, value, and punctuality.
5 reviews
5
80%
4
0%
3
0%
2
0%
1
20%
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Jun 7, 2026
Hired on Thumbtack
Details: 3 bedrooms • 2 bathrooms • Move out cleaning • Fridge cleaning • Interior cabinet cleaning • No pets in home • Just once
Jun 22, 2026
Hired on Thumbtack
Details: 3 bedrooms • 2 bathrooms • Move out cleaning • Fridge cleaning • Oven cleaning • Baseboard cleaning • No pets in home • Just once
Aug 13, 2026
Hired on Thumbtack
I booked them through Thumbtack for an Airbnb cleaning. When we discussed the job, payment, access to the property, and even the possibility of changing arrangements, I was never told that canceling or rescheduling within a certain time period would result in a $60 fee. There was no clear disclosure of this fee during our conversation or when the appointment was being arranged.
My Airbnb guests unexpectedly extended their stay, so I contacted Starlight to cancel the next day’s cleaning and told them I would likely need to reschedule for early the following week. Only then was I informed that I owed a $60 rescheduling fee.
What made the situation even more frustrating was the inconsistent information. The first message said they require at least 24 hours’ notice to reschedule without a fee. When I questioned why this had never been communicated to me, I was then told their website says fees apply with less than 48 hours’ notice. Which is it, 24 hours or 48 hours?
They also told me that the cleaning could only be rescheduled after the $60 fee was paid. That made me feel like I was being held hostage over a policy and fee that had never been clearly disclosed to me when I booked the service.
If a business has a cancellation or rescheduling fee, that’s their choice, but customers should be clearly told about it before they agree to book, especially when the service itself is already expensive. Simply saying afterward that the policy is somewhere on a website is not the same as clearly communicating it during the booking process.
I will not be using Starlight Cleaning again. Based on my experience, I would strongly recommend that anyone considering them ask for all charges, cancellation fees, rescheduling fees, and required notice periods in writing before booking so there are no surprises later.
Jul 25, 2026
Hired on Thumbtack
Details: 3 bedrooms • 2 bathrooms • Deep cleaning • Oven cleaning • Baseboard cleaning • Pets in home • Every 2 weeks
Jul 12, 2026
Hired on Thumbtack
Details: 3 bedrooms • 2 bathrooms • Move out cleaning • Baseboard cleaning • No pets in home • Just once
Bailey Jones