FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I allow a certain number of hours/days for each size home to be cleaned and/or project to be completed. If we discover that the job may go past this time due to things like excessive pet hair, requests to stay until laundry cycles are complete, any add-on services you request after I have arrived or areas that need more attention to get clean than previously described, a $55 per hour fee will commence. I give a 10% discount for customers who book me to clean every 2 weeks and a 5% discount for customers who book me to clean on a monthly basis.
- What is your typical process for working with a new customer?
I like talking on the phone with new customers to ask and answer basic questions first. If we conclude that we could be a good fit for cleaning, we schedule a time/date, I send an estimate for approval and go to work.
- How did you get started doing this type of work?
My husband, PJ, and I opened an Airbnb in Nashville in 2016 with high standards of cleanliness. As other Airbnb owners and management companies caught on to our 5-star reviews and how well we operate, we started getting calls to help with their properties. Since then, we've realized that our attention to detail and high level of work ethic should translate into residential home cleaning, too, so we can broaden our network and customer reach. It's now a full time business where I am performing all of the cleaning inside homes. I plan to bring on 2 other ladies on an as-needed basis who also do this full time.