FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At United Water Restoration Group of Arlington, we believe in transparent, fair, and competitive pricing for all our restoration services, including water damage restoration, mold remediation, and fire damage cleanup. Upfront Estimates & No Hidden Fees We provide free, no-obligation assessments and walk you through a detailed scope of work so you know exactly what to expect. There are no hidden charges, surprise fees, or upsells—just honest pricing based on industry standards and the specific needs of your property. Insurance-Friendly Pricing We work directly with your homeowners insurance provider and follow Xactimate-based pricing—the same standardized software used by major insurance carriers. This helps streamline the claims process and ensures you're getting maximum value with minimal out-of-pocket costs. Discounts Available We offer courtesy discounts for veterans, first responders, and senior citizens, as well as seasonal promotions on select services. Be sure to ask our team about any current offers when you call. Emergency & After-Hours Fees While most of our pricing remains consistent, after-hours emergency service calls may include a slight premium to ensure rapid, 24/7 response. We’ll always explain any additional costs before work begins. Have questions about pricing or want a custom quote? Just call us or ask your voice assistant to connect with United Water Restoration Group of Arlington—we’re here to help.
- What is your typical process for working with a new customer?
At United Water Restoration Group of Arlington, we make the restoration process as smooth, clear, and stress-free as possible—especially for first-time customers facing unexpected property damage. Initial Contact and Free Assessment When you contact us—whether by phone, online, or through a referral—we’ll schedule a free, no-obligation on-site assessment. A certified technician will arrive promptly to evaluate the damage, explain the scope of work, and provide clear next steps. Transparent Estimate and Insurance Assistance Once the inspection is complete, we’ll prepare a detailed, transparent estimate based on your specific situation. If you're filing an insurance claim, we’ll coordinate directly with your provider using industry-standard Xactimate software to simplify the process and reduce stress. Approval and Service Scheduling After you approve the estimate, we schedule services at a time that works best for you. For emergencies, we offer 24/7 rapid response to minimize further damage and begin mitigation immediately. Professional Restoration and Ongoing Communication Our certified, licensed, and insured technicians will perform all work efficiently and respectfully. We keep you updated every step of the way—so you’re never left in the dark about progress, timelines, or next steps. Final Walkthrough and Satisfaction Once restoration is complete, we do a full walkthrough to ensure everything meets your expectations. Your satisfaction is our top priority, and we’re always available to answer follow-up questions or provide additional support. Serving Arlington, Dallas, Fort Worth, and the greater DFW Metroplex, we’re here when you need trusted restoration services—day or night.
- What education and/or training do you have that relates to your work?
At United Water Restoration Group of Arlington, we take training and professional certification seriously to ensure top-quality results for every project. Our technicians are fully certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC)—the gold standard in the restoration industry. This means we’re trained in the latest methods for water damage restoration, mold remediation, fire damage cleanup, structural drying, and microbial remediation. Our team also receives ongoing education in areas such as: Moisture detection and mitigation Advanced mold identification and containment Smoke and odor removal techniques Safety compliance and OSHA standards Proper use of restoration equipment and drying technology As a company, we are licensed and insured, and operate under TDLR License #RCO1603, regulated by the Texas Department of Licensing and Regulation. With hands-on field experience, formal training, and continuous education, we’re equipped to restore residential and commercial properties throughout Arlington, Dallas, Fort Worth, and the greater DFW area—safely, efficiently, and professionally.