FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Flat rate based on years of experience, most of the time starting at $75, and rarely by the hour.
- What is your typical process for working with a new customer?
Phone call, text the address, confirm appointment, meet client, work around pets, children, environment, parking, and guests. Usually resolve issues onsite in less then 4hours, on average 2hrs.
- What education and/or training do you have that relates to your work?
Years of training hands on since 1999 working on neighbors' computers. Training as a Identity Theft risk management specialist. Worked over a year hands on with remote support agencies on troubleshooting tech related issues for several states for over a year.