FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
No two homes are alike, so our pricing is based on the size, condition, and scope of the home rather than a one-size-fits-all price. We also consider factors such as occupancy, number of residents, pets, and overall use of the home. For commercial and post-construction projects, pricing is based on the specific size, condition, and scope of each project.
- What is your typical process for working with a new customer?
We keep things simple and structured. Housekeeping: We start with a brief call to make sure we’re aligned. From there, you can choose a complimentary walkthrough for a more tailored approach or start directly with our Initial Cleaning. After the Initial Cleaning, recurring service follows our Bespoke Cleaning Standard, so both the client and cleaner know what to expect at every visit. Deep Cleaning and additional à la carte services are available when needed. Commercial & Post-Construction: We start with a brief call to understand your needs and make sure the project is a good fit. From there, we schedule an on-site walkthrough to understand the property, its condition, and the scope of work before moving forward.
- How did you get started doing this type of work?
Bespoke Cleaning Co. was founded with the goal of creating a more thoughtful and transparent approach to cleaning. There were often too many gray areas in the industry. Clients weren’t always sure what was included, what was expected, or who to contact when something came up. We wanted to simplify that. Our approach is centered around clear communication, consistent standards, and one point of contact from start to finish. No playing telephone between the client, office, and cleaner. Just a straightforward process where everyone knows what to expect.