Maidtopia Cleaning Services, LLC

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Introduction

Maidtopia Cleaning Service offers exceptional services at great prices to the Austin metro area. We offer service to Austin, Pflugerville, Round Rock, Georgetown, Cedar Park, Leander, Hutto, Lakeway, Manor and Elgin Our desire is to provide great service and great prices with the understanding that everyone deserves a clean home. We do not want to be just a temporary cleaning solution for you, but rather a cleaning essential for everyday life.

Overview

Hired 7 times

Background checked

20 employees

14 years in business

Business hours

SunClosedMon8:00 am - 3:00 pm

Payment methods

This pro accepts payments via Credit card and PayPal.

Social media

Facebook

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Pets

Reviews

Good 4.2

6 reviews

5

66%

4

17%

3

0%

2

0%

1

17%

Allison T.

Aug 12, 2016

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Hired on Thumbtack

House Cleaning (One Time)

Max C.

Aug 15, 2016

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Hired on Thumbtack

Move-in or Move-out Cleaning

Leslie H.

Mar 30, 2015

Maidtopia DOES NOT SECURE their clients' house keys. The cleaning ladies are nice enough and do a great job, but the management's practices regarding security border on just plain scary. I decided to discontinue service after a year, and asked that my key be mailed to me. Three weeks later, after seeing no key, I contacted them and was told they "just found it!" and it would be mailed. A few days later, A KEY arrived, but it was not mine--it belonged to another client! I contacted them again--now almost four weeks after discontinuing service--and was told it was "safe and secure all along" (already heard that). They sent the nice (non-English-speaking) lady who had regularly cleaned my home--on her own time and in her own car--with a random assortment of keys to try in my lock, until one worked. She also retrieved said mystery key belonging to some other unlucky schmuck. I'm surmising that perhaps they allow their maids to run around for a week or more with client house keys in tow, which makes them easily accessible to friends or relatives as well. I will add that I asked Maidtopia to reimburse me for the cost of rekeying my locks, since my keys were in play somewhere for almost a month. They agreed to do it on the date the locks were rekeyed, and now three weeks later, I have no refund for rekeying, and they are giving me the runaround again, saying that they need an invoice. When I threatened to contact the BBB if I didn't receive reimbursement by the end of the day, they didn't respond again at all. I hate to leave this review, but think of what can happen when strangers have the capability to enter your home at any time. Maidtopia doesn't even attempt to follow the security practices set out by larger cleaning companies, and I guess that saves them some time. Sadly, it seems they do not care about the safety of their clients, their homes, and their families.

Maidtopia Cleaning Services, LLC's reply

We asked the customer to please provide a copy of the invoice and we would be happy to mail her reimbursement. We asked for a copy to verify locksmith completed the re-key of the home. We will not provide a reimbursement without a copy of an invoice from a legitimate re-key company. When customer was notified, this was the only requirement for the reimbursement. Customer became upset and refused to provide the copy claiming we were creating a burden on her part. Offer stands to customer, send us a copy of the invoice of re-keying process and we will happily reimburse said amount. This offer is an exception as customer's home was previous broken into before we started to service her home. We are not accepting any type of fault as the key she provided to us for use for over a year was returned to her.

Michelle U.

Nov 20, 2011

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Hired on Thumbtack

I was very pleased and will use Maidtopia again.

House Cleaning (One Time)

Chris B.

Aug 4, 2011

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Hired on Thumbtack

They did an excellent job. It was an old Victorian with 100 years of dirt and they made it shine!

House Cleaning (One Time)

Credentials

Background Check

Sonia Elizelda Cervantes

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We have varies service packages to accommodate any price range your looking for.
What is your typical process for working with a new customer?
We send you an email to complete a work order, we schedule on your desired date and after the service is complete, we will send an invoice via PayPal for payment.

Maidtopia Cleaning Services, LLC

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