Pure Life Organic Cleaning
It’s free with no obligation to hire
Hired 248 times
6 years in business
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jul - Dec
Photos and Videos
Move out cleaning
Pets in home
Window cleaning (interior),
They did a great job. I didn't find one area after the house cleaner left that needed extra attention.Aug 15, 2017Verified
Very satisfied!! On time, house looked and smelled cleaned! Would recommend!Jan 19, 2017Verified
disappointed in my house cleaning. A lot of the things I requested were ignored.Jun 10, 2016VerifiedPure Life Organic Cleaning's reply
Hi Liz-- I am sorry to hear you were disappointed with the results of your cleaning service. We take your feedback seriously and as an opportunity to improve our services. Our goal is always to provide "5 star" results to our valued clients. We would have appreciated the opportunity to address your feedback so we could send a team back to rectify the situation before your shared your review. Since we stand by our satisfaction guarantee, I am confident we could have earned a better review from you. We appreciate your business. We remain committed to providing great results and great customer service to all our clients. Sincerely Serene Owner Of Pure Life Organic Cleaning
The Pure Life cleaning crew was friendly, professional, thorough, and highly competent. The lead walked with me through the house to get a good understanding of the job and asked few, periodic questions to make sure everything would be done to our liking. She even took the time to explain what some of the organic ingredients are used for. The only surprise was that the hourly rate is per cleaner. Unfortunately, I find the price too steep to be able to continue the services on a regular basis, but I do recommend them for folks with a larger budget.May 18, 2015VerifiedPure Life Organic Cleaning's reply
Hi Anne-Marie thank you for your positive feedback and your recommendation, we appreciate your business and the team enjoyed meeting you and cleaning your home. We do our best to clearly communicate how we structure and bill our services with all our clients so there are no surprises. If you look back at my original quote on Thumbtack, it says, price per hour, per cleaner--and we also always send an estimate for an initial clean, which tends to be longer than recurring service, which a client approves before we provide our services. We take all feedback seriously, and we will look for ways to communicate even more clearly with our valued customers.
The cleaners are great people. They're diligent, careful, and keep their eyes open. If they see something unusual, like an unexpected group of spiders, they carefully remove the spiders and clean the area. Their equipment and cleaning supplies are the safest for people and animals. I love their steam cleaner for all types of floors. It cleans wood floors very well with minimal water. And it's used after vacuuming the floor with an environmentally friendly machine. I've tried a few local house cleaners. Pure Life is the best by far.Apr 4, 2015Verified
- What should the customer know about your pricing (e.g., discounts, fees)?We charge $36/per hour/ per cleaner plus tax (This includes a 10% discount for recurring cleanings). We often work in teams of 2, so if you are quoted for a 4 hour cleaning, it could be either one cleaner for 4 hours or 2 cleaners for 2 hours. it is the same total 4 hours billable. *Please note, Pure Life Organic Cleaning offers time based billing and estimates on Thumbtack. Your clean may require more or less than the quote estimate to achieve the desired result in your home. The general rule is the dirtier a home and/or the longer the task list the longer a clean will require. We bill up to the nearest quarter hour. *Please note, Thumbtack estimates do not include sales tax which will be added to a final invoice.
- What is your typical process for working with a new customer?A new customer contacts us, we provide an estimate and new client information and policies and then schedule the initial appointment.
- What education and/or training do you have that relates to your work?Every job, every client is an education for us. We are constantly evolving our techniques and protocols to provide better service at an even greater value.