FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At TimeToMop, we keep pricing transparent and fair: ✅ Quotes based on home size and cleaning type (standard, deep, move-in/out, Airbnb) ✅ No hidden fees — what we quote is what you pay ✅ Supplies and equipment included in every job ✅ 20% OFF your first clean! ✅ Recurring service discounts: weekly, bi-weekly, monthly ✅ Flexible evening/weekend scheduling 📲 Message us with a few details about your space — we’ll send a personalized quote within 24 hours!
- What is your typical process for working with a new customer?
🧼 Our Easy 3-Step Process for New Customers At TimeToMop, we make getting your home cleaned simple and stress-free. Here's how we typically work with new Thumbtack customers: Quick Chat & Custom Quote Once you reach out, we’ll ask a few quick questions about your home (size, number of bedrooms/bathrooms, and type of cleaning needed). Then we’ll send you a clear, no-obligation quote — usually within the same day. Schedule Your Clean We’ll find a time that works best for you — we’re flexible, including evenings and weekends. First-time customers also get 20% OFF their initial clean! Professional, Reliable Service Our trusted cleaners arrive fully equipped and ready to get the job done right. We walk through the space with you (if you're home), follow any special instructions, and ensure your satisfaction before leaving. ✅ Clear communication ✅ On-time arrivals ✅ Sparkling results Let us know your cleaning goals, and we’ll take care of the rest!
- What education and/or training do you have that relates to your work?
🧽 Experienced. Trained. Detail-Focused. At TimeToMop, our team brings hands-on experience and continuous training to every job: ✅ Over 5 years of professional cleaning experience across residential homes, Airbnbs, and move-out cleans ✅ All cleaners are trained in efficient deep-cleaning techniques, eco-friendly product use, and surface-specific care (granite, stainless steel, hardwood, etc.) ✅ Regular team training to stay updated on the best tools, products, and safety practices ✅ Specialized experience with Airbnb turnovers, ensuring homes meet hospitality standards every time We pride ourselves on professionalism, attention to detail, and treating every home with care — just like it’s our own.