FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At We Clean Austin, we believe in transparent, upfront pricing with no hidden fees. Every home is unique, so pricing is based on the size of your home, its current condition, and the type of cleaning requested. We offer recurring service discounts for weekly, bi-weekly, and monthly cleanings. If additional services or extra cleaning time are needed beyond the original quote, we'll always discuss it with you before any additional charges are applied.
- What is your typical process for working with a new customer?
Our process is simple and stress-free: Request a free quote online or by phone. We discuss your home's cleaning needs and provide a customized estimate. Schedule a convenient cleaning appointment. Our professional team arrives fully equipped with high-quality cleaning supplies. We complete your cleaning with attention to detail and care. After your service, we follow up to ensure you're completely satisfied. Our goal is to make maintaining a clean home as easy and hassle-free as possible.
- What education and/or training do you have that relates to your work?
Our team is trained in professional residential and commercial cleaning techniques, proper sanitation practices, and safe handling of cleaning products. We follow detailed cleaning checklists and quality standards to ensure every home receives consistent, high-quality service. We continually improve our processes to provide the best experience for our clients.