- What should the customer know about your pricing (e.g., discounts, fees)?
Were the best deal on thumbtack! We have the best rating and some of the lowest prices. We charge a standard hourly rate for labor, and we also charge a standard rate for fuel depending on the travel distance for your move. The only other charges we have are for packing materials, and for large items over 300lbs such as a gun safe or piano, which also require a 3 man crew.
- What is your typical process for working with a new customer?
When we receive a request we will send you an offer for our rates for your job. After you have confirmed acceptance of our offer we will contact you to assess all the details of the move so we can give you an accurate quote and schedule resources properly. Then someone will contact you the day before to confirm you're ready and again when they're 30 minutes from the job.
- What education and/or training do you have that relates to your work?
Most of my working life I worked as a supervisor in commercial construction where everything has to be planned perfectly, and executed as efficiently as possible to meet scope and contractual obligations. Thats exactly the attitude and style that we bring to our work. I also have a business degree where i learned all about the administraive side of the business. We believe that our focus on planning and equiping our employees with what they need is one of our greatest strengths.