FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Discounts for Teachers! We come from families of educators. Military discounts. Senior citizen discounts. Bundle-and-save discounts - Bundle three or more services. New-move-in discounts - when you hire us within the first week of moving in.
- What is your typical process for working with a new customer?
The reason we have such great reviews is because we require a walkthrough of the property before giving an estimate. This ensures we give you a precise estimate on only what you need and allows us to know exactly what to expect for the install. Then we'll email you a thorough description of your project, our security recommendations, and a transparent, detailed breakdown of all costs. Once you agree to work with us, we schedule the install for you and give you a list of things to expect to prepare for installation day. Once the installation is complete, we give you an in-depth training on how to use all new equipment and follow up with you a week later to see if you have any additional questions. If you ever have any questions, or need additional equipment, we're always a phone call away.
- What education and/or training do you have that relates to your work?
Owner Scott Zuniga received a BA from Brigham Young University in Media Arts where he specialized in many of the software platforms used in the Audio/Visual and Security Industries today. For the past fifteen years he has worked in the security and audio industry mastering the craft of home and business security, automation and audio/visual experience. As a local Austin musician, Scott brings artistry and thoughtful care to each job his company installs. Other employees of Bigstar have years of experience in the telecommunications, fire safety and home improvement industries.