The Movers (4 guys) were good, professional, and helpful, and did not waste time. I had specifically talked with Kyle about my Spinet Piano, reminded him, and was assured that they would have the right equipment. However, when the movers appeared, they THOUGHT they might have the proper dolly (none). At settlement time (paying), I asked Kyle about this, and he then said something like, well for this size move, it would not be feasible to provide the dolly. (Take that as meaning something to do with cost) A good move, but leadership/ownership lacking a bit of credibilty.