Richard was on-time, polite, and courteous. At first, I had a bit of trepidation at whether he would be able to accomplish what I wanted done (going from a two-drain kitchen sink to a single-drain sink, replacing a faucet, and re-hooking up the garbage disposal and PVC plumbing under the sink enclosure), but when it was all said and done, everything worked beautifully and was hooked up to code. What was most outstanding to me was the honesty and fairness. He reduced my initial quote since the job was less involved than he initially thought it would be, and he only wanted me to pay for what he did. Great integrity. Would use again.