CertaPro Painters of Southlake
It’s free with no obligation to hire
This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:
Maintain 6 feet of distance from customers
Painting Custom Kitchen Cabinets
Exterior Brick Repainting
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We had an amazing experience with CertaPro Painters. They worked with us to paint our whole house while we were in the midst of doing other renovations. We also had our mantel and front door stained. Owner Terry, and his employees Chris, and Heather were excellent with their communication and responsiveness. They were flexible in their scheduling in order to accommodate our other renovations. Chris even helped me find contractors for a couple of other things we needed done in the house. Our paint crew, led by Luis, were careful, thoughtful, and paid great attention to detail. They asked me my thoughts on things before diving in, and treated my home with respect. While CertaPro did not necessarily charge the cheapest price, we got what we paid for. The quality of the work is worth every penny we spent. If you need a paint job completed professionally and properly, this company can make it happen! Highly recommend!Jul 18, 2018Review from FacebookCertaPro Painters of Southlake's reply
Jeanette was so kind that she was voted customer of the year by Luis and his crew! We are so grateful that you entrusted us to paint your beautiful home.
We used CertaPro to paint the exterior of our house. We're very pleased with the results and the crew. Kept us updated on the progress and immediately let us know about issues that they felt needed to be addressed.Apr 26, 2018Review from Facebook
We work with Terry Plemons at CertiPro Painters because we like the work quality, professionalism, responsiveness, punctuality and overall value. CertiPro does a great job with both interior and exterior painting services!Mar 13, 2018CertaPro Painters of Southlake's reply
Jack, we so appreciate your nice response!! Have a great day!-Heather
Terry and staff were incredibly flexible when it came to working around our hectic schedule. We had to reschedule the initial estimate twice and Heather was so understanding and went above and beyond to take care of us. The end result was everything we hoped it would be! We certainly wont ever use another company for our painting needs. Terry and team are truly the best in class!Mar 9, 2018CertaPro Painters of Southlake's reply
Roger, thank you so much for the nice feedback, we truly strive to go above and beyond!-Heather
The men arrived on time and their work quality was excellent. They power washed the siding before applying the paint and did a very nice job. Being in business myself, I very much appreciate people doing exactly what they say they will and Certa-Pro did.Mar 8, 2018CertaPro Painters of Southlake's reply
Evelynn, you are so sweet, we enjoyed working with you!-Heather
CertaPro Painters of Southlake verified
- What should the customer know about your pricing (e.g., discounts, fees)?CertaPro employs a pricing system. We take detailed measurements and inspect the condition of your home or business, then apply our metrics to determine the amount of paint, primer and other materials will be needed, as well as labor hours required to complete your project as you want. (We prefer to supply the paint, as we can almost always buy it much more cheaply than you can due to our buying power.) Because we are so thorough, we typically cannot provide an estimate over the phone or via email… we need to visit your location to develop a proposal with costs that you will have confidence we can stand behind. And we never play the game of giving you a lower cost just to get the job, and then raising the price once we start. We take various forms of payment (credit card, check) and we have a 12-month no interest financing option. But we prefer payment by check, and we give a 5% discount for payment with check.
- What is your typical process for working with a new customer?We like to start by getting a basic understanding of the work before we come visit you. That tells us approximately how much time we’ll need to allow in order to provide you with a detailed and accurate estimate of the work. Then, we schedule an on-site visit with you to do the estimate as described above. We provide a detailed written estimate so you know exactly what is included. When you select us for the work, we confirm that you are on our schedule, and provide both email updates and phone calls to keep you informed on the date we’ll be starting. We also work with you to make sure your colors are confirmed in advance, and will even conduct a color consultation with an interior designer on larger projects, if you need that help. You will know a few days in advance who your Job Site Supervisor will be, and the starting time is confirmed with you the day before we start. Finally, you get daily updates on the progress of your project so that you know how much longer it’s going to take. Communication with you is very important to us.
- What education and/or training do you have that relates to your work?We have formal training in paint products and processes and best practices on an ongoing basis. Our office and sales team have extensive training in their roles when they are hired, and there is ongoing training both through our proprietary online CertaPro University, and periodic live training. Our painting Job Site Supervisors receive training in new products and new tools once or twice each year so that they are up-to-date in their product knowledge.