FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is very unique and I believe it is the key to making the customer happy at the same time, making sure we get your equipment fixed without high rates is always our goal. Visit our website at www(dot)AristeusTechnology(dot)com and click on Services to find out more! When requesting a diagnostic only service, a series of tests and procedures will be performed on your tech to better understand or find the issue(s) on the tech. This method is used when you’re unable to pinpoint the root cause of the issue and are needing some advice on what could possibly be wrong. At this point, there is no obligation to have your tech repaired by us and you may reach out to anyone else for quotes or second opinions. All on site work will be limited to one and a half hours. Within that time frame, the tech should be able to have a diagnostic report or a possible solution to the issue(s) and let you know if the tech can be repaired on the spot before the limit, or if it will have to be worked on offsite. We offer a 10% discount to police, military forces and veterans and 10% first time customers as well.
- What is your typical process for working with a new customer?
Tell us the issues you are having with your equipment, date/time you want us to send out a technician and we'll be more than happy to pick up your tech for service. If it's an emergency and require onsite assistance, please let us know prior to setting up service date.
- What education and/or training do you have that relates to your work?
I have many years of experience with technology and also have certifications from various professional organizations like CompTIA, Microsoft, Cisco and LPI (Linux Professional Institute). Current Certifications: CompTIA A+ CompTIA Project+ CompTIA Cloud Essentials LPI Essentials