FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing depends on the scope of work. For one-time jobs like virus removal, hardware repairs, or network troubleshooting, we charge a flat fee or hourly rate based on complexity — no surprise charges. For businesses that need ongoing IT support and cybersecurity monitoring, we offer monthly managed service plans that cover everything from helpdesk support to 24/7 threat monitoring. We're transparent about costs upfront and will always give you a clear picture of what you're paying for before any work begins.
- What is your typical process for working with a new customer?
We start with a conversation to understand what you're dealing with — whether it's a one-time issue or an ongoing need. From there we assess your current setup, identify any gaps or risks, and put together a straightforward plan of action. We explain everything in plain English, get your approval before moving forward, and keep you updated throughout the process. No surprises, no technical runaround.
- What education and/or training do you have that relates to your work?
Our team holds industry-recognized certifications including CompTIA A+, Security+, and Network+, Microsoft certifications, and Cisco credentials (CCNA/CCNP). On top of that, we bring hands-on military IT and cybersecurity training — the kind of real-world, high-stakes experience you don't get in a classroom. We stay current with the latest threats, tools, and compliance requirements so our customers always get up-to-date expertise.