FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer transparent, upfront pricing with no hidden fees. Before any work begins, our technician performs a full inspection and walks you through exactly what needs to be done and what it costs — no surprises. Service call fees are waived when you move forward with a repair. We offer discounts for seniors and military, and we run seasonal promotions throughout the year. Financing options are available for larger jobs like full door replacements or gate system installs. We accept all major credit cards, and there is never a charge just for showing up and giving you an honest assessment.
- What is your typical process for working with a new customer?
When a new customer reaches out, we typically get them scheduled same day or next day. Our dispatcher confirms the appointment window and sends a technician who arrives on time and introduces themselves before touching anything. The tech does a full system inspection first, explains what they find with photos when helpful, then gives you a clear quote. Once you approve it, we get to work immediately in most cases — we stock common parts on every truck. Before we leave, we test everything, walk you through what was done, and make sure you are fully satisfied. We follow up after the job to make sure everything is still working as expected.
- What education and/or training do you have that relates to your work?
Our technicians go through hands-on training covering garage door spring systems, cable and drum assemblies, track alignment, opener programming, and gate operator installation and repair. We work with all major brands including LiftMaster, Chamberlain, Genie, Linear, and others. Our team stays current on newer smart home integrations and myQ-compatible systems. On the gate side, our techs are trained on slide gates, swing gates, and barrier arms with experience across residential, HOA, and commercial access control setups. We are insured and bonded in the state of Texas.