FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in 100% transparent and upfront pricing. We have a standard service call fee of $65 which covers travel and a full, professional diagnosis of your appliance. This fee is always waived with any completed repair. We are proud to offer a 10% discount on the final repair cost for military personnel, veterans, police officers, healthcare professionals, and senior citizens as a thank you for your service and contribution to our community.
- What is your typical process for working with a new customer?
Our process is designed to be simple and professional: Scheduling: We'll work with you to find a convenient appointment window that fits your schedule. Diagnosis & Quote: Our technician will perform a thorough diagnosis and provide you with a clear, upfront quote for the repair. Repair: Once you approve the quote, our skilled technician will perform the repair efficiently, using high-quality parts. Payment & Follow-up: We accept all major credit cards and checks on-site. We stand behind our work and are always here if you have any follow-up questions.
- What education and/or training do you have that relates to your work?
Our lead technicians are professionals with over 10 years of in-field, hands-on experience servicing all major appliance brands and models. We are committed to continuous training to stay up-to-date with the latest technology. Additionally, we are fully **EPA 608 certified** for sealed system repairs, ensuring all refrigerant work is done safely and legally.