FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Competitive Pricing: We strive to offer highly competitive pricing for both our materials and installation services. We regularly monitor market rates to ensure our customers are getting excellent value.
- What is your typical process for working with a new customer?
The Importance of Our In-Home Consultation for Accurate Pricing: We provide a complimentary in-home consultation to ensure you receive the most accurate quote possible. During our visit, we will: Precisely Measure Your Space: This eliminates guesswork and ensures you only pay for the exact amount of material needed, minimizing waste and unexpected costs. Assess Subfloor Condition: We'll identify any existing subfloor issues (e.g., unevenness, damage, moisture) that might require preparation, allowing us to factor these necessary costs into your quote upfront. Discuss Installation Complexity: We'll evaluate the unique characteristics of your space (e.g., irregular room shapes, existing fixtures, transitions to other flooring types) that might influence installation time and complexity. Understand Your Needs and Preferences: This allows us to recommend the best flooring options that meet your aesthetic, durability, and budget requirements, ensuring the quote reflects your ideal solution. Address Any Unique Site Conditions: Every home is different. Our in-home visit allows us to spot any specific challenges or requirements unique to your property that could impact the project and its cost.