FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Fresh Spark Cleaning Service, we believe great cleaning starts with great transparency. Here’s how our pricing works so you always know exactly what to expect. 1. Pricing Based on Your Space & Needs Our rates are determined by: The size of your home or business The number of rooms and bathrooms The level of cleaning required (standard, deep, or move-in/move-out) How often you’d like service (one-time, weekly, bi-weekly, monthly) You’ll always receive a customized quote based on your specific space. 2. What’s Included Every cleaning includes: Thorough cleaning of kitchens, bathrooms, bedrooms, and common areas Dusting, vacuuming, mopping, and surface sanitizing Trash removal Deep cleanings include extra detail work such as baseboards, inside appliances, and built-up grime removal. 3. What May Cost Extra To keep our pricing fair, we add small fees for: Inside fridge, oven, or cabinets Heavy buildup, post-construction, or hoarding-level cleaning Pet-related cleanup Extra rooms, special requests, or specialty surfaces All extras are optional and discussed upfront—no hidden fees, ever. 4. Discounts & Savings We offer: Reduced rates for recurring service Move-in/move-out package pricing Special promotions for new customers (when available) 5. Payment & Policies Quotes are free and obligation-free Payment is due at time of service We accept all major payment methods Cancellations or rescheduling should be made 24 hours in advance 6. 100% Transparency Guarantee We never change the price without your approval. You’ll always know the cost before we clean.
- What is your typical process for working with a new customer?
At Fresh Spark Cleaning Service, we make getting started simple, transparent, and stress-free. Here’s what you can expect when you choose us: 1. Initial Contact & Quick Consultation When you reach out, we’ll ask a few quick questions about your space and cleaning needs. This helps us understand what type of service is best for you. 2. Customized Quote Based on your details, we provide a clear, no-obligation quote. If needed, we can schedule a virtual walkthrough or in-person assessment for highly customized cleanings. 3. Service Planning & Scheduling Once you’re ready to move forward, we help you choose a convenient date and time. We confirm the service plan so you know exactly what will be cleaned and what’s included. 4. Professional Cleaning Day Our trained cleaners arrive on time, fully equipped, and ready to work. We follow your customized cleaning plan with attention to detail and respect for your home or business. 5. Quality Check After the cleaning, we do a quick walkthrough (or send a completion update) to ensure everything meets Fresh Spark standards—and your expectations. 6. Payment & Feedback Payment is collected at the end of service. We welcome your feedback so we can continually provide the 5-star experience our clients love. 7. Recurring Service Setup (Optional) If you’d like ongoing cleanings, we can set up a weekly, bi-weekly, or monthly schedule at a discounted rate.
- What education and/or training do you have that relates to your work?
At Fresh Spark Cleaning Service, our team is trained to deliver high-quality, consistent, and safe cleaning services. Here’s the background and training that support the work we do: ✨ Professional Cleaning Training All team members receive hands-on training in: Proper cleaning techniques for different surfaces and materials Safe and effective use of cleaning products Deep cleaning, move-in/move-out, and specialty cleaning methods Efficient room-by-room cleaning systems for consistent results ✨ Customer Service & Professional Standards We emphasize: Respectful, professional communication Home-entry etiquette and client privacy Quality assurance and attention to detail ✨ Ongoing Training We regularly update our team on: New products and eco-friendly options Updated cleaning techniques Quality control standards