FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Pure Clean Dallas, we believe in fair, transparent pricing — no hidden fees, no surprises. We now offer $65 per hour for two cleaners, providing exceptional value and professional results you can trust. Additional fees may apply for homes with excessive clutter, high-shedding pets, or extra bathrooms, but we always provide a clear quote before we begin. Our goal is simple — to give you honest service and spotless results, every time.
- What is your typical process for working with a new customer?
Gather Information: I start by asking about the size of the home, number of bedrooms and bathrooms, and the last time it was professionally cleaned. Assess Condition: I evaluate the current state of cleanliness, including clutter levels, pet hair, and any specific problem areas the customer wants addressed. Provide a Quote: Based on the details provided, I offer a personalized quote with clear pricing, optional add-ons, and what’s included in the service. Clarify Expectations: I explain what to expect on the day of cleaning — including arrival windows, how we’ll communicate, and any prep the client may need to do. Confirm Booking: Once the customer is ready, we schedule the appointment and confirm everything in writing for peace of mind. Deliver the Service: On cleaning day, my team arrives fully equipped and ready to work. We treat the home with care and attention to detail. Follow Up: After the service, I check in to ensure satisfaction and discuss options for recurring cleanings if desired.
- What education and/or training do you have that relates to your work?
Let’s just say we’ve cleaned more messes than a kindergarten teacher after recess — and with a lot more grace. Our real training? Years of hands-on experience, high standards, and an eye for detail that doesn’t quit. We may not have formal certifications, but what we do have is a track record of trust. We’ve cleaned homes of every shape, size, and condition — always with care, consistency, and respect. Our clients rely on us because we treat every home like it’s our own. If you’re looking for a team that shows up, pays attention, and takes pride in their work, you can count on us.