FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is very fair and transparent. Unlike other movers that charge for assembly of furniture, fuel charges, trip charges, we don’t charge none of that. We only charge by the hourly rate and that’s it. Our clock starts once we get to your location and the clock stops once we are done. We also don’t round off any numbers when it comes to charging the customers. We only charge for how much time we work. We like to keep our pricing fair so we can be more competitive and help more customers with service.
- What is your typical process for working with a new customer?
The typical process when a new customer contacts us is that we try to get all the information regarding the move. Then we decide if it’s a better idea to send either two movers or three movers to the job. We decide that based on the items that needs to be moved. Once the job is booked we send our customers a confirmation email with all the move details to make sure that we all are on the same page. Then on the day of the move, we let our customers know the exact eta. Once the job is done we send all of our customers a receipt for the record.
- What education and/or training do you have that relates to your work?
One of the reasons why we have been successful in this business for over a decade is the fact that we hire the very best movers and then make sure we are constantly training them to do a great job for all of our moving customers. We do monthly refresher training sessions with all of our employees as well to make sure their moving skills are up to date.