- What should the customer know about your pricing (e.g., discounts, fees)?
We aren’t the most expensive nor the cheapest. However, our prices will always provide the most value to our clients that are striving for quality and expertise. Diagnosis or initial trip charge fees are always applied towards the final product pricing. We are almost always available via text message, even after working business hours.
- What is your typical process for working with a new customer?
We will ask for pics of the proposed project and contact info- text messages are always quicker than app-based communication. After receiving pics and a project description, we will offer a price range and likelihood of which pricing spectrum we anticipate for the client.
- What education and/or training do you have that relates to your work?
Year in and year out we attend multiple pool shows across the U.S. solely for the continuing education curriculum. We are trained and certified by Pentair, Jandy, Raypak/Rheem, Hayward and the school of Hard Knocks(in the field/on the job). We are constantly taking continuing education courses provided by Watershape University aa well as Genesis3, which is comparable to studying for your MBA at Wharton, law at Harvard, or journalism at Columbia. The instructors are cutting edge, world class, and changing the landscape of the pool industry.