FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide clear, upfront pricing with no surprises. After an in-person consultation, you’ll receive a detailed plan outlining the full scope of work, recommendations, timeline, and exact cost — so you know exactly what to expect before the project begins. We also offer convenient financing options to make pool renovations more affordable. Our goal is to recommend only what your pool truly needs — nothing more, nothing less.
- What is your typical process for working with a new customer?
We follow a simple, transparent process designed to keep things stress-free: Reach Out – You contact us and tell us what’s going on with your pool. Consultation – We inspect your pool, discuss your goals, and walk through options and budget. Clear Plan – You receive a detailed renovation plan with pricing, scope, and timeline. Renovation – Our experienced team completes the work efficiently while keeping you informed. Enjoy Again – Your pool is restored, backed by a strong warranty and our 25-point quality checklist. This approach ensures no guesswork, no surprises, and a smooth experience from start to finish.
- What education and/or training do you have that relates to your work?
Our team is backed by over 30 years of hands-on pool renovation experience, specializing exclusively in inground plaster pool restoration. We’ve renovated more than 25,000 pools and follow a detailed 25-point quality checklist on every project to ensure consistent, high-quality results. Our crews are trained specifically in pool resurfacing, remodeling, and structural restoration — not general contracting — so you’re getting true specialists.