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IT Security & Virus Removal by SJK

Top Pro

Responds in about 4 hours


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If you hire this pro, youโ€™re covered by a money-back guarantee. Learn more

If you hire this pro, youโ€™re covered by a money-back guarantee. Learn more

About
๐Ÿ›ก๏ธ MORTSEC | REMOTE COMPUTER REPAIR โ€ข CYBERSECURITY โ€ข VIRUS REMOVAL ๐Ÿšจ COMPUTER PROBLEMS? DON'T PANIC. WE FIX THEM. Computer running slow? Pop-ups everywhere? Virus warnings? Email not working? Printer refuses to print? Wi-Fi keeps disconnecting? Blue screen? Gaming PC crashing? We solve technology problems remotelyโ€”fast. MORTSEC is a U.S.-based remote IT support and cybersecurity company helping homeowners, seniors, gamers, remote workers, and small businesses across the United States. No waiting days for an appointment. No unplugging your computer. No shipping your device. No confusing technical jargon. No hidden fees. Just experienced IT professionals solving your problem while you watch. โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ” ๐Ÿ–ฅ๏ธ WHAT WE FIX โœ” Slow Computers โœ” Virus & Malware Removal โœ” Pop-Up & Browser Hijacker Removal โœ” Windows & Mac Troubleshooting โœ” Blue Screens & Startup Failures โœ” Computers That Won't Boot โœ” Microsoft 365 Support โœ” Outlook & Gmail Issues โœ” Password & Account Recovery โœ” Printer Setup & Repair โœ” Wi-Fi & Internet Problems โœ” Data Transfers โœ” New Computer Setup โœ” Software Installation โœ” Driver Issues โœ” Windows Updates โœ” File Recovery โœ” Backup Solutions โœ” Gaming PC Repair & Optimization โœ” BIOS Updates โœ” RGB & Hardware Configuration โœ” Performance Optimization โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ” ๐Ÿ’ผ SMALL BUSINESS IT Whether you have one employee or one hundred, we provide enterprise-level support without enterprise pricing. โœ” Microsoft 365 Administration โœ” Google Workspace โœ” Microsoft Intune โœ” Apple Business Manager โœ” Remote Employee Setup โœ” VPN Configuration โœ” Email Security โœ” Ransomware Protection โœ” Endpoint Security โœ” Device Management โœ” Monthly Remote IT Support โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ” โšก WHY CUSTOMERS CHOOSE MORTSEC โœ… Fast Remote Support Nationwide โœ… Honest Upfront Pricing โœ… US-Based Support โœ… Experienced IT Professionals โœ… Windows & Mac Specialists โœ… Home & Business Support โœ… Friendly, Patient Service โœ… No Outsourced Call Centers โœ… No Hidden Fees โœ… No Unnecessary Repairs If your computer isn't worth repairing... We'll tell you. If there's a better solution... We'll tell you. Our goal isn't to sell you services. Our goal is to solve your problem. โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ” ๐Ÿ”’ OUR SECURITY APPROACH Technology problems aren't always caused by viruses. We identify the real cause before recommending a solution. Whether it's malware, hardware failure, software corruption, account compromise, or network issues, we diagnose the problem first and explain everything in plain English before moving forward. โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ” ๐ŸŽฎ GAMING PC SPECIALISTS Not every computer shop understands gaming hardware. We support: โ€ข Custom Gaming PCs โ€ข BIOS Configuration โ€ข EXPO / XMP Memory Tuning โ€ข Driver Optimization โ€ข GPU Troubleshooting โ€ข Performance Issues โ€ข Crashes & Freezes โ€ข RGB Software โ€ข AIO Cooling โ€ข Hardware Upgrades โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ” ๐Ÿš€ THE MORTSEC DIFFERENCE We're not a scripted call center. We're not here to upsell you. We're not here to scare you into buying a new computer. We're here to fix the problem, explain what happened, and help keep it from happening again. That's how long-term trust is built. โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ” ๐Ÿ›ก๏ธ OUR PROMISE โœ” Honest Advice โœ” Professional Service โœ” Secure Remote Support โœ” Transparent Pricing โœ” Real Solutions โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ” Ready to get started? Send us a message describing what's happening with your computer. We'll review your issue, explain the best path forward, and help get you back up and running as quickly as possible. MORTSEC PROTECT โ€ข DETECT โ€ข DEFEND
Overview

Current Top Pro

Hired 14 times

Serves Dallas, TX

Background checked

2 employees

13 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Apple Pay, Credit card, Google Pay, PayPal, Venmo, and Zelle.

Services offered
Computer issue
Computer type

PC

Desktop or laptop

Desktop

Laptop

Projects and media
Projects and media
Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Exceptional 5.0

6 reviews

5

100%

4

0%

3

0%

2

0%

1

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Read reviews that mention:


pro avatar
Darrel C.

2 weeks ago

โ€ข

Hired on Thumbtack

Jessue fixed my problem and had the right questions to lead him to the how to find the computer issue. He was very thorough

Details: PC โ€ข Laptop โ€ข Slow computer performance โ€ข At the proโ€™s location โ€ข My home, venue, etc. โ€ข Remotely (phone or internet)

Computer Repair
pro avatar
Mary F.

2 weeks ago

โ€ข

Hired on Thumbtack

Jesse was amazing with his help with my problems. My computer is back to normal now! I will definitely use SJK again in the future! Thanks for your help!

Details: PC โ€ข Desktop โ€ข Virus or malware โ€ข At the proโ€™s location โ€ข My home, venue, etc. โ€ข Remotely (phone or internet)

Computer Repair
pro avatar
Louise B.

2 weeks ago

โ€ข

Hired on Thumbtack

Jesse was wonderful! He not only fixed my problem, but cleaned up my computer.

Details: PC โ€ข Desktop โ€ข System error or blue screen โ€ข At the proโ€™s location โ€ข My home, venue, etc. โ€ข Remotely (phone or internet)

Computer Repair
pro avatar
Jamie k.

4 weeks ago

โ€ข

Hired on Thumbtack

Jesse did a jamb up job on my problem. I'd be lost without his help.

Details: PC โ€ข Laptop โ€ข Virus or malware โ€ข My home, venue, etc. โ€ข Remotely (phone or internet) โ€ข At the proโ€™s location

Computer Repair
pro avatar
Shari A.

2 weeks ago

โ€ข

Hired on Thumbtack

Jesse was extremely helpful. I would never have solved this problem without his help Very professional and pleasant

Details: PC โ€ข Laptop โ€ข Virus or malware โ€ข Remotely (phone or internet)

Computer Repair
Credentials
Background Check

Sarah Jane Kruger

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