Scott responded to my request within minutes. My daughter's senior pictures session was quite fun for her. Additionally, I asked Scott to please recreate some family history poses with her, and he did with no problem. I'm not too tech savvy and had a bit of difficulty figuring things out regarding ordering the photos, but Scott was very kind and explained the way it worked. And now, of course - I can see that it's very easy to do. Additionally, I had a hip surgery immediately after the session and it was several weeks before I could get back on the site to order the pictures. Scott understood our situation and didn't hassle us at all about taking so long. The portraits are great, my daughter and I love them, and the school says the high resolution download photo for the yearbook is exactly what is needed. This was a totally enjoyable experience for both of us. Thanks, so much, Scott! We live far, but it was worth it for us. We'll definitely recommend you!