FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is clear, honest, and based on the details of your home: size, square footage, condition, service type, pets, buildup, and priority areas. We do not believe in hidden fees or surprise charges. If the home needs more time or a different level of cleaning than expected, we will communicate with you before making any adjustments. For many first-time customers, we recommend starting with a deep cleaning before recurring maintenance. A deep cleaning helps reset the home by giving extra attention to dust, buildup, bathrooms, kitchen grease, pet hair, baseboards, and areas that may have been missed over time. Our goal is to provide a fair quote that gives your cleaner enough time to do the job properly, follow the checklist, and leave your home feeling clean, comfortable, and cared for.
- What is your typical process for working with a new customer?
We keep the process simple and clear: 1). We learn about your home, service type, condition, pets, and priority areas. 2). We provide a free quote based on the information given. 3). Once approved, we schedule a date and time that works for you. 4). When possible, the cleaner does a quick walkthrough before starting. 5). The cleaning is completed based on the agreed service: standard, deep, or move-in/move-out. 6). If you are home, we do our best to complete a final walkthrough before leaving. 7). Payment is processed after the service is completed. If something important was missed, please contact us. Our satisfaction guarantee means we will review the concern and do our best to make it right with a touch-up or re-clean when appropriate.
- What education and/or training do you have that relates to your work?
Our cleaners are trained through hands-on residential cleaning experience, company checklists, and clear service standards. We focus on the areas customers notice most: bathrooms, kitchens, floors, dust, pet hair, buildup, high-touch areas, baseboards, and overall presentation. Our cleaners are trained to work top to bottom, follow the service checklist, communicate if extra time is needed, and complete a final review before leaving whenever possible. Our goal is not just to make the home look cleaner — we want it to feel cleaner when you walk in.