What can I say other than FANTASTIC!! My girlfriend and I moved from Arlington to Dallas and we had a 2 bed 2 bath, about 1200 SQ FT. to move. Our boxes were ready and everything was in order for the two guys we hired from Day and Night Movers. They were in and working right away and the time quote they gave me of 9:30AM was met perfectly, which I rarely see when I hire movers. I move a lot, I am talking like once a year and I have moved about 8 times in ten years and these guys by far were the best I have ever come across. When I first called to set up the move, I called at like 4:55PM on a weekday. They close at 5PM, and Robert answered the phone very joyful. I expected everyone to be gone for the day since I usually see businesses closing up before the time stated on the door or the website, which to me is a bad sign for any business.
Robert setup the move and asked all the important questions. He sounded very enthused to be helping me, and prideful of his profession. After I set up the move about 3 weeks out, I then received emails from other staff members (Parrish, Jane, and Francey) to confirm everything was on schedule which left me very confident and assured.
The day of the move two guys named Marcus and Jose I believe showed up and got straight to work. They weren't messing around, talking on their phones, or anything that would take away from the hourly rate I was quoted which made me feel that my time is important to them.
The move was about a 30 mile drive and there was easy to and from directions that they already had in hand, in fact they beat me there and I left before them. So that showed me that they know the best routes to take that doesn't slow down production time.
Overall, a two bedroom 2 bath got moved (without appliances) in 4 hours and 15 minutes. That to me is what shocked me as I was estimating 6 hours at least.
Everything was handled with care and literally nothing was chipped scratched or broken. I gave the guys what I consider a good tip at $70.00 each, and I saved $150.00 from my original personal estimate. Which is almost 30% off.
The really great things (Wow factors) I noticed during the move was that Robert, The owner showed up at my move address with gatorade for the guys and even helped with a couple boxes on his way up to my 4th floor apt. He introduced himself and thanked me for choosing Day and Night Movers to service me. I have never seen this sort of customer service anyplace with any moving company. That showed me that Robert takes great pride in making sure things are moving in the right direction and likes to earn referrals and repeat business.
The final wow factor I noticed was at the very end of the move Jose and Marcus asked me to follow them to the truck so that I can go inside the truck to make absolute sure that they got everything. This is another small and important idea that I have never seen any moving company offer. Even though I knew just by how professional the company and staff are that nothing was left in the truck, I of course went into the truck and looked around and they did have everything out. Overall, extremely please with an excellent job well done. I have since gave out strong referrals for Day and Night Movers and will continue to do so. I hope this review gains them more future business because I am sure you will be just as satisfied as I am.
Call Day and Night Movers Today! You will not be sorry you did. Thanks, Robert.