- What should the customer know about your pricing (e.g., discounts, fees)?
pricing is reasonable and fair. The only additional charge will be trip charge if is more than 30 miles.
- What is your typical process for working with a new customer?
First, communicate with customer, listen to what customer wants second, agree to a price of the work and schedule a appointment with a 2 hr window open third, call customer a day before to confirm appointment for next day fourth, call customer when I'm heading towards there way.
- How did you get started doing this type of work?
I was first introduced the carpet cleaning industry by my uncle, then I learn the repairs with the time I was there.