Luxe Moving in Frisco, TX
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Furniture assembly and disassembly,
Safe or security box moving,
500 - 1,000 miles,
1,000 - 2,000 miles,
2,000 - 3,000 miles
Long Distance Moving
We used AmerApex for a move from DFW to Wilmington, NC. Their responsiveness from the start was terrific. Quick to reach out to our inquiry, thorough through the quoting process and worked with us on the pickup and drop off dates. The team they sent to load up our 3,200 sqft home was more than capable, super friendly and incredibly hard working. The team that unloaded us in Wilmington was part of the original crew, and did an equally good job. We’ve done a dozen long distance moves and our experience with AmerApex ranks a close #2 but they quoted better than our #1 and we are happy with the choice.Mar 27, 2019Verified
AmerApex helped us move from our high-rise condo in Chicago to a 3-floor townhome in the Bay Area. They helped us pack up most of our things (and the car) and load it into the truck, and it only took 3 days to arrive! Alex and his team are responsive, highly professional, neat, and respectful. I would highly recommend them to anyone doing a long distance move!Oct 5, 2018
Long Distance Moving
The men were 5 hours late on the moving date. The men were late again the next day for unloading, plus some of our furniture was SEVERELY DAMAGED. My computer dest was completely demolished, entertainment center was broken and one the the shelves has some very deep gouges on it. Contacted Alex by email about the issues and he has never responded. We would NOT use them again or recommend them either.Jun 5, 2019VerifiedLuxe Moving in Frisco, TX's reply
We did drop the ball on a couple of things on this move and it wasn't our best BUT there's another side to this move I would like to explain. 1. We are headquartered 3 hours from the pickup location, which is fine by us and we didn't charge anything for it. 2. The morning of the move when our initial truck broke down, that wasn't an easy fix, had to deal with it getting towed, switching our equipment over and getting the closest rental truck to still accommodate y'all on move day. 3. We also received incorrect directions for the pickup location, which made our crew about an extra hour late. Regarding being late on unload day that is our fault and our responsibility 100%. We dropped the ball on that very much so. 4. The furniture that has been brought to my attention that has been damaged is of particle board material, which is not made to move its made to be built and stay in that one spot. In our contracts it specifically says "we do not cover particle board furniture" because of how susceptible it is to being broken even with the best care.
Long Distance Moving
I have scheduled a move for 9 am this morning (July 28) and haven't heard from or been able to get a hold of anyone! Terrible service and after going through reviews I'm sure they will have some excuse as to why no one was able to do their job!Jul 28, 2019VerifiedLuxe Moving in Frisco, TX's reply
Our lead crewman dropped the ball and did not communicate properly regarding issues with a trailer he was having that morning. The crew showed up at 11am and got the move done by 330pm from Mckinney to Ennis. Not excusing anything we dropped the ball on just offering an explanation to the situation. The lead crewman who did not communicate properly has received disciplinary action regarding the incident.
Local Moving (under 50 miles)
The movers were extremely professional, took great care of my furniture and provided great customer service. I have recommended your company to a friend that is moving at the end of this month.Jul 10, 2019Verified
License Type: Moving Company Interstate - USDOT (AL)
- What should the customer know about your pricing (e.g., discounts, fees)?We only offer all inclusive rates to our customers.
- What is your typical process for working with a new customer?We tend to come out to the customer's residence to take a proper inventory and give an accurate all inclusive quote for the move.
- What education and/or training do you have that relates to your work?All of our employees have a minimum 3 years experience with local and long distance moves.