Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
Services offered
Property type
Homes
Apartments
Number of properties
Multiple properties
Single
Monthly rental income
< $1,000
$1,000 - $2,500
$2,500 - $5,000
$5,000 - $10,000
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, responsiveness, and value.
Very good 4.5
16 reviews
5
88%
4
0%
3
0%
2
0%
1
12%
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Read reviews that mention:
Fazla R.
Aug 6, 2025
•
Hired on Thumbtack
Fees and services are very much competitive. Like the professionalism and dedication. Let’s see how their services are handled. Yet to be seen then I can give full picture of the business model.
Details: Homes • Multiple properties need to be managed • $2,500 - $5,000 • Occupied • More than 1 year
Property Management
Kalena L.
May 7, 2025
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Hired on Thumbtack
Steve was very polite. He had timely follow up and was very informative when answering questions about the listing process.
Details: Apartments or condos • One property needs to be managed • $2,500 - $5,000 • HOA management • On-site management • Occupied
Property Management
Glen B.
Apr 29, 2024
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Hired on Thumbtack
Navigate PropertyManagement has been a Godsend, literally! What a refreshing change from the litany of other PropertyManagement firms. They are flexible, highly responsive, and exhibit an integrity rarely found in other businesses, especially with the shear number of other PropertyManagement firms available. We consider ourselves to be fortunate to work with a Company that exhibits such integrity, character, and follow through...all at an unsurpassed value.
Details: Homes • One property needs to be managed • $2,500 - $5,000 • Vacant • 6 months - 1 year
Property Management
Brandon M.
Sep 14, 2026
•
Hired on Thumbtack
Extremely disappointing experience with Navigate PropertyManagement — poor communication, repeated assurances that did not match the results, and a difficult transition out
I hired Navigate Property Management to manage my Fort Worth rental because I was relocating and needed a company I could trust to handle the property without me constantly having to follow up from out of state and eventually overseas.
My experience started out very positively. During my initial conversations with Ana, she told me over the phone that they would have a tenant placed within 30 days. That representation was a major factor in my decision to move forward with Navigate. I later signed their management agreement in April.
As my move approached, I stayed in contact with their team and kept them updated on exactly when the property would become available. By June 7, I had moved out and turned the property over.
The expectations Navigate continued to give me were very optimistic. On May 28, Judy told me in writing that they had been leasing properties “in record time” and that she was confident I would have a new resident moving in during June or, at the very latest, July 1. On June 12, I was told their average time on market before receiving a qualified applicant was only about three to five days and that people were looking to move around the end of June or beginning of July.
Those statements reinforced what I had already been told by Ana over the phone and gave me confidence that the home would not sit vacant for very long.
Unfortunately, that is not what happened.
Communication quickly became one of my biggest frustrations. I was told leasing updates would be sent every Wednesday. I repeatedly had to ask where those updates were. On June 24, I specifically told Judy that I had not received the emails. The following day, I again told her I had checked my spam folder and still had nothing. She told me there had apparently been an issue with their emails going to spam or quarantine and said the information would be resent.
I continued trying to communicate and work with them rather than immediately leaving the company. I asked for calls, asked what could be changed, and tried to understand what was happening with the listing.
By July 13, the property had been vacant for more than a month. I emailed Navigate explaining that I was concerned, that I felt I was having difficulty getting answers, and that I was now paying another month of mortgage expenses out of pocket while the property remained vacant.
Navigate did take some action during this period, and I want to be fair about that. They sent market reports, adjusted the rental price, followed up with leads, and eventually lowered the rent from $2,900 to $2,795 and then to $2,749. On July 28, I was told there had not been a showing since July 23 and that they were going to remove and repost the property so it would appear as a new listing. I was again told, “We should have someone shortly.”
But by that point, the original timelines I had been given had already passed.
I also had concerns about the make-ready expenses. Navigate ultimately provided an itemized portal statement showing $1,392 in unpaid vendor expenses. I am not claiming those expenses were never disclosed or that every expense was improper. My frustration was with the overall management experience, communication, and later difficulty figuring out exactly how to settle the account so I could end the relationship.
By August, after the property had remained vacant for months despite the assurances I had received, I decided to hire another propertymanagement company.
On August 20, I formally emailed Navigate informing them that I wanted to terminate their services. I explained that my decision was based on the continued communication problems, delayed or unanswered responses, and promises and expectations that had not been fulfilled.
Navigate responded by acknowledging that they had “missed the mark,” but told me I needed to zero out the account before changes could be made.
From there, the termination became another frustrating process.
On August 21, I specifically asked for a breakdown of the charges and directions explaining how I could pay them. I was trying to resolve the account and move on. Meanwhile, my new property manager informed me that Navigate’s listing was still preventing them from listing the property under their company.
Days later, I was still following up.
On August 24, I was told they were checking with the team and would provide an update. On August 26, I followed up again and explained that I was about to leave for Japan and wanted to keep the process moving. I was told they would check with accounting.
The problem continued into September.
On September 8, my new property manager told me the property was still showing in “Hold” status in the MLS and that they could not activate their new listing until Navigate changed the status to “Canceled.”
This was especially frustrating because I had already made the decision to leave Navigate weeks earlier and was actively trying to resolve everything necessary to move forward.
Payment became another unnecessary difficulty. Navigate eventually requested that I fund the outstanding balance and referenced their online portal. However, I repeatedly had problems figuring out how to successfully submit the payment. On September 11, I again emailed asking how I could pay them because the link I had tried was not working. I specifically asked whether I could pay by wire, check, card, or bank because my goal was to settle the balance and cut ties so my new property manager could get the home relisted.
Navigate also declined my request to reduce the vendor charges. Ernesto told me they were hard expenses incurred on the property and said that, although they would not discount them, Navigate had not charged its marketing fee. I acknowledge that.
I also want to be clear that I understand no property manager can force someone to rent a house. Market conditions change, applicants fall through, and vacancies happen. My dissatisfaction is not simply because the property did not rent in exactly 30 days.
My problem is the difference between the expectations I was given when deciding to hire Navigate and the experience I ultimately received.
I was told by Ana during onboarding that they would place a tenant within 30 days. That was later reinforced by written statements from Judy saying she was confident someone would move in by July 1 at the latest, that qualified applicants were averaging only three to five days, and later that they should have someone “shortly.” At the same time, I repeatedly had to request updates, request calls, ask what strategy needed to change, and eventually spend weeks trying to get the relationship closed out so another company could take over.
If I am paying a property management company, especially while living far away from the property, the biggest things I need are communication, realistic expectations, accountability, and confidence that problems will be handled without me repeatedly chasing answers.
Unfortunately, that was not my experience with Navigate.
Based on my experience, I would not use Navigate PropertyManagement again, and I would recommend that other owners—especially military members, people relocating, or anyone managing a property from out of state—carefully understand exactly what is in writing, what timelines are actually guaranteed, how make-ready expenses are handled, and what the termination process requires before signing.
Details: Homes • One property needs to be managed • $2,500 - $5,000 • On-site management • Occupied • More than 1 year
Property Management
James M.
Aug 4, 2017
I have had a couple of different propertymanagement companies and decided to put all my properties under one team. Norniella was the right choice. They have great reporting and I always feel like I know what's going on at my houses. Plus I can login anytime and see reports and details for each property. Or I can just call or email my propertymanager and he answers or responds within a couple hours. I am so glad I chose Norniella Management.
Credentials
Background Check
Ernesto Andujar
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Our competitive fees are as follows:
> Month-to-month owner agreement with no termination fees.
Ask about our specials!
What is your typical process for working with a new customer?
We start first with creating a relationship so we understand what your goals are as a landlord and investor. If you feel like we communicate well and could take care of your properties the way you would, that is what's most important to us!
What education and/or training do you have that relates to your work?
over 40+ years of combined property management experience
