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About
Elite Print Management, LLC brings extensive experience in the copier and printer industry in order to serve the customer in the most effective and efficient method possible. We pride ourselves on our excellent customer service skills and want you, the customer, to experience a simple and pleasurable business interaction. Our employees attend continual training to increase knowledge of the newest technology in order to serve you, the customer, better. Our goal is to provide customers with the highest quality products while bringing cost analysis to the forefront. We strive to provide unmatched customer service that will make customers want to continue doing business with us as well as recommend us to others.
Our partners include Brother, OKI, Toshiba, Canon, Zebra, Xerox, Lexmark, Epson and HP but are capable of servicing most brands of machines due to our knowledge, experience and expertise.
Overview
Hired 46 times
Background checked
3 employees
17 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, Credit card, and Zelle.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2018
Services offered
Product type
Desktop printer
Commercial copier
Plotter
Projects and media
Projects and media
Reviews
Customers rated this pro highly for responsiveness, work quality, and professionalism.
Excellent 4.9
27 reviews
5
93%
4
7%
3
0%
2
0%
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Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Beth N.
Aug 12, 2021
•
Hired on Thumbtack
Totally saved my hide with my work printer - I'd been accepting poor print quality because I was dragging my feet to find someone to service it. Elite diagnosed the problem over the phone, and showed up quickly with the parts to fix it. I should have called them so much soon! I definitely recommend them.
Details: Desktop printer • HP
Elite Print Management, LLC's reply
Thank you Beth for the positive review. We appreciate your business and hope we can be of service to you again in the future.
Printer and Copier Repair
Pamela H.
Feb 23, 2017
•
Hired on Thumbtack
My printer was printing blurred pages. Doug checked it out and found out that the part that was broken is not repairable. I appreciated his honesty in letting me know it was not worth fixing and to buy a new one would be better. He also offers printers for purchase so he provides a much needed service and options when he can't fix it. Will definitely be back when have printer issues since we have 3 printers in our business and home. Thanks Doug I am grateful you were local and appreciate your help.
Elite Print Management, LLC's reply
Thank you very much for your review and we appreciate you keeping us in mind for future service. Your business is very much appreciated.
Printer Repair
Andrea R.
Apr 30, 2018
•
Hired on Thumbtack
Doyle was wonderful explaining to my co-worker why his printer was not working correctly. Showed him how to fix the problem. I would recommend this company.
Details: Desktop printer
Printer and Copier Repair
Luke S.
Mar 13, 2020
•
Hired on Thumbtack
Doug was able to assess the issue with our printer allowing me to safely and securely know on what option I needed to take in whether to purchase a new printer for my office space. He was also came back and installed the new one with ease and setup the the broken fax line in the office on top of all of that!
Details: Desktop printer • Samsung
Printer and Copier Repair
Al M.
Aug 13, 2019
•
Hired on Thumbtack
Fast & professional service. Tech was clearly experienced on our printer platform. All repairs were completed quickly and correctly. Great service!
Details: Plotter • Canon
Elite Print Management, LLC's reply
Thank you very much for your positive review Albert. We very much appreciate your business and hope if needed, we can be of service again in the future.
Printer and Copier Repair
Credentials
Background Check
Douglas Chandler
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We charge flat rate labor pricing as opposed to hourly, but the rates differ by what type of printer it is (InkJet, LaserJet, Wide Format or Copier).
What is your typical process for working with a new customer?
Determining their printer needs by how much is printed and what is printed. Our goal is to save the customer money by providing the most cost efficient solution.
What education and/or training do you have that relates to your work?
I have 2 MBA's in Business and a BS in IT with over 20 years of experience in the printer industry. I hold sales and service certifications for Xerox, Toshiba, Oki, Brother, Canon and HP. We are authorized service providers for Xerox, Toshiba, Oki, Brother and Canon meaning we can also provide warranty repairs.
