Hello, Ingrid. We are so sorry to hear about your experience. We're usually known for our exceptional customer service and we truly regret that we did not live up to those expectations in this situation. We base our residential cleaning prices on the square footage of the home, but also take the amount of work the home may need into consideration. With that being said, no two quotes will ever be the same. What may have been a "ridiculously high" amount of money for you, may just be the perfect amount for someone else. Mind you, your quote was based off more than "4-5 items" as I can look back at the estimate that was sent to you via email. We certainly appreciate the feedback in regards to punctuality. On the day of your appointment, we did get stuck in a bit of traffic. However, you were certainly notified, via Thumbtack, that we were running late. Most of our clients tend to understand when that happens and appreciate the notification. We never heard back from you in regards to the quotes we sent out via email, so we were ultimately not hired for the interior painting nor the residential cleaning. So please, if you would like to discuss this further, feel free to contact me via Thumbtack or email. Thank you.