FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is fair and competitive, based on the type and complexity of the service required. I offer free estimates and discounts for repeat customers and referrals. I also charge a flat fee for some services, such as virus removal and furniture assembly, so you know what to expect upfront. There are no hidden fees or extra charges for my work.
- What is your typical process for working with a new customer?
My typical process for working with a new customer is to first understand their needs and expectations. I will ask them some questions about their device or furniture, such as the model, the issue, and the desired outcome. Then, I will provide them with a quote and a time frame for the service. If they agree, I will schedule an appointment and come to their location or have them drop off their device at my place. I will keep them updated on the progress of the service and deliver the results as promised. I will also follow up with them to ensure their satisfaction and answer any questions they may have.
- What education and/or training do you have that relates to your work?
I have a bachelor’s degree in computer science. I have also completed several courses and certifications related to tech support, such as CompTIA A+. I have been repairing phones and tablets for over 5 years.