FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer a 10% discount for seniors and veterans. Our pricing is transparent, with all costs provided upfront and no surprises along the way. We don’t charge high fees upfront; instead, we structure payments based on the completion of each part of the project to build trust. We believe in honesty and organization, ensuring everything is clearly outlined in a contract. Our goal is to work closely with each customer to create the perfect kitchen, tailored to fit your budget without compromising on quality or design.
- What is your typical process for working with a new customer?
We know that starting a new construction or design project can be both exciting and overwhelming. To make the experience as smooth and enjoyable as possible, we’ve streamlined our process to guide you every step of the way. Here’s an overview of our typical approach when working with a new customer: Initial Consultation: We begin by scheduling a meeting to discuss your goals, vision, and requirements. This allows us to understand your needs and preferences in detail, ensuring we're aligned from the start. Design Phase: Once we have a clear understanding of your objectives, our experienced designers will collaborate with you to create a personalized design plan. We value your input throughout this phase to ensure the design reflects your style and meets your expectations. Planning and Pre-Construction: This phase includes preparing a detailed project plan, securing necessary permits, and coordinating with any subcontractors or vendors involved in the project. Construction Phase: Our skilled construction team will bring the design to life with the highest standards of quality and craftsmanship. We work diligently to ensure that every detail is executed to perfection. Project Completion and Final Walkthrough: As the project nears completion, we conduct a final walkthrough with you to ensure everything meets your expectations. We’ll address any final adjustments or concerns to ensure your satisfaction. Post-Project Support: Our commitment to you continues even after the project is complete. We’re here for any questions, concerns, or maintenance needs that may arise in the future. Throughout the process, we maintain clear and open communication, providing regular updates and involving you in key decisions to ensure the final result aligns with your vision. We understand that every project is unique, and we’re committed to customizing our approach to meet your specific needs. Whether you're undertaking a small remodel or a large-scale construction project, you can trust us to deliver outstanding results and exceptional service.
- What education and/or training do you have that relates to your work?
We take great pride in the skills and qualifications of our team, which enables us to consistently deliver outstanding results for our clients. Here’s an overview of the education and training that our team brings to every project: Formal Education: Many of our team members have degrees in fields such as architecture, civil engineering, construction management, interior design, or related disciplines. These educational backgrounds equip them with the knowledge and technical expertise necessary to provide top-notch construction and design services. Professional Certifications: In addition to their formal education, our team members hold various professional certifications and licenses that showcase their expertise and commitment to delivering excellence. Ongoing Education and Training: We place a strong emphasis on continuous professional development. Our team regularly attends industry seminars, workshops, and training programs to stay informed about the latest trends, technologies, and best practices in construction and design. Years of Experience: Beyond formal education, our team brings a wealth of hands-on experience. With years of practical experience in the construction and design industry, we have the knowledge to tackle each project with confidence and precision. Specialized Expertise: Depending on your project’s scope, we may have team members with specialized knowledge in areas such as sustainable design, historic restoration, commercial construction, residential remodeling, and more. This breadth of expertise allows us to tailor our approach to meet your specific project needs. We are dedicated to upholding the highest standards of professionalism, expertise, and integrity in everything we do. When you work with us, you can trust that you're collaborating with a team of highly skilled professionals committed to turning your vision into reality. Contact us today to learn more about how we can support your construction and design needs!