FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My diagnostic service fee is $120 to have the vehicle diagnosed and/or evaluated. This diagnostic fee will apply even if no work is performed at the scheduled appointment.
- What is your typical process for working with a new customer?
I ask them what symptoms they're experiencing with their vehicle. Based on the symptoms I'll recommend a particular service or diagnostic. Upon approval of the estimate, I'll ask what date/time works best for them to have the repairs performed.
- What education and/or training do you have that relates to your work?
I'm an ASE L1 master tech and have had formal training in automotive/diesel technology.