FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our service call fee is $79, which includes professional diagnostics and is applied toward the repair cost if you decide to proceed with the repair. We believe in honest and transparent pricing — no hidden fees and no unnecessary repairs. After diagnosing the problem, we provide a clear estimate before starting any work. If the repair cost exceeds 75% of the price of a new appliance and you decide not to proceed with the repair, the diagnostic fee will be only $24.99.
- What is your typical process for working with a new customer?
First, the customer contacts us with a description of the appliance issue. We schedule a convenient appointment, often the same day or the next day. Our technician arrives, performs a professional diagnosis, and explains the problem along with the repair options and price. If the customer approves the repair, we complete the repair as quickly as possible. Many repairs can be completed during the same visit. Our goal is to make the process simple, fast, and stress-free.
- What education and/or training do you have that relates to your work?
Our technician has years of hands-on experience repairing household appliances from all major brands. We specialize in diagnosing and repairing refrigerators, washers, dryers, dishwashers, ovens, stoves, and microwaves. Through years of real-world repair work, we have developed strong diagnostic skills that allow us to quickly identify problems and provide reliable solutions. We stay up to date with modern appliance technologies and focus on delivering high-quality and dependable repair service.