- What should the customer know about your pricing (e.g., discounts, fees)?
We quote by the project with a firm price for labor. If additional damage is noted during the work, we always present these items at that time to discuss options and understand how the customer would like to proceed.
- What is your typical process for working with a new customer?
We first engage on the phone to get the customer details and general outline of the work that the customer is needing. We then schedule an appointment to visit to find out what the customers needs and their expectation before providing a detailed estimate. We also can provide estimates remotely using photographs on smaller projects.
- What education and/or training do you have that relates to your work?
I have a background in engineering and have worked in commercial facility maintenance in senior management positions. My craftsmen all have a minimum of 10 years of trade experience before representing the business and all go through a criminal background check on an annual basis.