Handyman Connection - Grapevine
Handyman Connection - Grapevine

Handyman Connection - Grapevine

Offers remote services
Offers remote services
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Introduction: My decades of experience in engineering, quality, sales and management has developed a variety of skills in the services industry that I have adopted into our Handyman and home remodeling business to deliver a great customer experience in an industry that is subject to inconsistency and disappointment. My business philosophy recognizes that my skilled team and our customers represent partners in the development of successful and long term relationships. We enjoy creating solutions to your problems by listening to your needs and delivering beyond your expectations.
Overview

Hired 14 times

Background checked

8 employees

3 years in business

Payment methods

Cash, Check, Credit card, Zelle

Featured Projects

87 photos

  • Exterior Door Refinish

    Appliance Installation

Reviews

Customers rated this pro highly for responsiveness, work quality, and professionalism.

Excellent 4.9

45 reviews

5
93%
4
2%
3
5%
2
0%
1
0%

This pro's rating is a combination of reviews posted by customers both on and off of Thumbtack. Thumbtack cannot verify external reviews.


Donald T.

Handyman

The work was done right and on time. I appreciate the communication with the craftsman and leadership. Great outcome! Thank you
Handyman Connection - Grapevine's reply
Hello Donald, It was great working with you, thank you for the review of our services, we very much appreciate it and look forward to helping again in the future. Ian Charter - Business Owner - Handyman Connection.
Jul 29, 2021
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Verified
Carmen G.

Handyman

Excellent work! Work was completed very fast and great quality. Will definitely have more projects.
Oct 18, 2021
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Verified
Brant B.

Handyman

Requested someone with a 12' A frame ladder. They showed up without one and then charged me extra so they could go rent one.
Handyman Connection - Grapevine's reply
Hi Brant, Sorry about the misunderstanding,. Based on the information we had received we thought that we could handle the height with that particular craftsmen. We did advise of the cost for the rental fee before proceeding and got your approval but I understand frustration when there are changes to the plan. Thank you for your review and we certainly take you comments seriously and will make changes to our process in the future. Ian Charters - Business Owner
Sep 2, 2021
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Verified
Zach J.

Door Installation

Very easy to work with. Punctual and communicative - thanks!
Aug 23, 2021
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Verified
KIRK O.

Handyman

John was fantastic and did a very good job. Easy to work with and listened to what wanted
Handyman Connection - Grapevine's reply
Hello Kirk, Thank you for your wonderful review an d we will pass on your comments to John. Please let us know when we can help again in the future. Ian Charters - Business Owner - Handyman Connection
Aug 18, 2021
·
Verified
Credentials
Background Check

Ian Charters Charters

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    We quote by the project with a firm price for labor. If additional damage is noted during the work, we always present these items at that time to discuss options and understand how the customer would like to proceeed

  • What is your typical process for working with a new customer?

    We first engage on the phone to get the customer details and general outline of the work that the customer is needing. We then schedule an appointment to visit to find out what the customers needs and their expectation before providing a detailed estimate. We also can provide estimates remotely using photographs on smaller projects.

  • What education and/or training do you have that relates to your work?

    I have a background in engineering and have worked in commercial facility maintenance in senior management positions. My craftsmen all have a minimum of 10 years of trade experience before representing the business and all go through a criminal background check on an annual basis.

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